Technical Support Specialist

6 days ago


Horsham, West Sussex, United Kingdom VINCI Full time

Job Summary:

VINCI is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing escalated contact to end users, analyzing and resolving ICT problems, and recommending corrective solutions.

Key Responsibilities:

  • Provide hands-on support to end users, resolving ICT problems and implementing corrective solutions.
  • Analyze and diagnose ICT issues, using diagnostic and Service Management tools.
  • Develop and maintain knowledge bases and help sheets for end users and IT consumption.
  • Perform post-resolution follow-ups to ensure customer satisfaction.
  • Record and track service desk request problem-solving processes, including successful and unsuccessful decisions.
  • Assist in software and hardware releases, including communication to end users.
  • Support mobile application lifecycle, including application assessments for testing and validation.
  • Take ownership of Problem Management, chasing outcomes for Problems and advising Service Desk of linked tickets.

Requirements:

  • At least 2 years of experience in a 2nd line support role.
  • Strong knowledge of IT Service Management processes and tools.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About VINCI:

VINCI is a leading international player in the construction and infrastructure sectors. We are committed to providing a supportive and inclusive work environment, where employees can grow and develop their careers. We offer flexible working arrangements and a range of benefits to support work-life balance.



  • Horsham, West Sussex, United Kingdom VINCI Full time

    Job Summary:VINCI is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing escalated contact to end users, resolving complex technical issues, and ensuring the delivery of high-quality IT services.Key Responsibilities:Provide hands-on technical support to end users,...


  • Horsham, West Sussex, United Kingdom VINCI Full time

    Job Summary:VINCI is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing escalated contact to end users, resolving complex technical issues, and ensuring the delivery of high-quality IT services.Key Responsibilities:Provide hands-on technical support to end users,...


  • Horsham, West Sussex, United Kingdom Stratospherec Limited Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Stratospherec Limited. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers, ensuring their learning facilities are of the highest quality.Key ResponsibilitiesUnder the guidance of our Network...


  • Horsham, West Sussex, United Kingdom Stratospherec Limited Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Stratospherec Limited. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients, ensuring their ICT systems are running smoothly and efficiently.Key ResponsibilitiesProvide specialist ICT support to...


  • Horsham, West Sussex, United Kingdom VINCI Full time

    Job Summary:VINCI is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing escalated contact to end users, analyzing and resolving ICT problems, and implementing corrective solutions.Key Responsibilities:Provide escalated contact to end users, analyzing and resolving...


  • Horsham, West Sussex, United Kingdom VINCI Full time

    Job Summary:VINCI is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing escalated contact to end users, analyzing and resolving ICT problems, and implementing corrective solutions.Key Responsibilities:Provide escalated contact to end users, analyzing and resolving...


  • Horsham, West Sussex, United Kingdom Clearwater People Solutions Ltd Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our client's team at Clearwater People Solutions Ltd. as a 2nd Line Service Desk Engineer. This is a permanent position that requires a strong background in IT support and a passion for delivering exceptional customer service.Key Responsibilities:Monitoring and Maintenance: Regularly...


  • Horsham, West Sussex, United Kingdom VINCI Full time

    Job SummaryWe are seeking a highly skilled and experienced Third Line Technical Support Specialist to join our team at VINCI. As an escalated support engineer, you will be responsible for providing expert-level technical support to our end-users, resolving complex technical issues, and ensuring that our IT services are delivered to the highest standards.Key...


  • Horsham, West Sussex, United Kingdom Audio Note (Uk) Limited Full time

    Technical Support Role for Audio IndustryWe are a family-run business, Audio Note (Uk) Limited, seeking a skilled professional to provide in-house servicing and technical support for our audio equipment. This is a standalone position, requiring someone with extensive experience and a long-term commitment to our company.Key Responsibilities:Provide technical...


  • Horsham, West Sussex, United Kingdom Audio Note (Uk) Limited Full time

    Technical Support Role for Audio IndustryWe are a family-run business, Audio Note (Uk) Limited, seeking a skilled professional to provide in-house servicing and technical support for our audio equipment. This is a standalone position, requiring someone with extensive experience and a long-term commitment to our company.Key Responsibilities:Provide technical...


  • Horsham, West Sussex, United Kingdom Class Technology Solutions Ltd Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Class Technology Solutions Ltd. As an IT Support Specialist, you will be responsible for providing technical expertise to our clients in the education sector.Key ResponsibilitiesProvide specialist ICT support to ensure high-quality learning facilities are established and...


  • Horsham, West Sussex, United Kingdom Class Technology Solutions Ltd Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Class Technology Solutions Ltd. As an IT Support Specialist, you will be responsible for providing technical expertise to our clients in the education sector.Key ResponsibilitiesProvide specialist ICT support to ensure high-quality learning facilities are established and...


  • Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    Job DescriptionJob Title: IT Support SpecialistCompany: Global 4 Communications LimitedJob Type: Full-timeLocation: Horsham, West SussexAbout the Role:We are seeking a highly skilled and customer-focused IT Support Specialist to join our Technical Team. As an IT Support Specialist, you will be responsible for delivering exceptional customer service and...


  • Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    Job DescriptionJob Title: IT Support SpecialistCompany: Global 4 Communications LimitedJob Type: Full-timeLocation: Horsham, West SussexAbout the Role:We are seeking a highly skilled and customer-focused IT Support Specialist to join our Technical Team. As an IT Support Specialist, you will be responsible for delivering exceptional customer service and...


  • Horsham, West Sussex, United Kingdom Global 4 Communications Limited Full time

    Job DescriptionJob Title: IT Support SpecialistJob Summary:We are seeking a highly skilled and experienced IT Support Specialist to join our team at Global 4 Communications Limited. As an IT Support Specialist, you will be responsible for providing high-quality technical support to our internal and external customers, ensuring that their IT systems and...


  • Horsham, West Sussex, United Kingdom Stratospherec Limited Full time £25,000

    Job Title: 1st Line Support TechnicianWe are seeking a highly motivated and customer-focused individual to join our expanding helpdesk team as a 1st Line Support Technician at Stratospherec Limited.About the RoleThis is an exciting opportunity for a bright and ambitious individual to build a career in IT support, offering excellent growth potential and...


  • Horsham, West Sussex, United Kingdom Stratospherec Limited Full time £25,000

    Job Title: 1st Line Support TechnicianWe are seeking a highly motivated and customer-focused individual to join our expanding helpdesk team as a 1st Line Support Technician at Stratospherec Limited.About the RoleThis is an exciting opportunity for a bright and ambitious individual to build a career in IT support, offering excellent growth potential and...


  • Horsham, West Sussex, United Kingdom CBSbutler Full time

    Position OverviewTechnical Systems Specialist / Senior Technical Systems SpecialistLocation: Flexible Hybrid Work ModelCompensation: £35,000 - £60,000 with comprehensive benefitsWe are a leader in surveillance and fire control solutions, delivering tailored systems for both Land and Maritime sectors. Joining our team means engaging with cutting-edge...

  • IT Support Specialist

    9 hours ago


    Horsham, West Sussex, United Kingdom Saxon Weald Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Saxon Weald. As an IT Support Specialist, you will play a vital role in providing responsive and technical assistance to our customers, troubleshooting incidents, and managing problems.Key ResponsibilitiesProvide exceptional internal customer service...

  • IT Support Specialist

    12 hours ago


    Horsham, West Sussex, United Kingdom Saxon Weald Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Saxon Weald. As an IT Support Specialist, you will play a vital role in providing responsive and technical assistance to our customers, troubleshooting incidents, and managing problems.Key ResponsibilitiesProvide exceptional internal customer service...