IT Support Specialist

7 days ago


Warrington, Warrington, United Kingdom IT Talent Solutions Ltd Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at IT Talent Solutions Ltd. As a key member of our managed service team, you will be responsible for maintaining and monitoring workstations, servers, network equipment, and cloud solutions.

Key Responsibilities:

  • Maintain and monitor workstations, servers, network equipment, and cloud solutions to ensure optimal performance and security.
  • Provide technical support to clients both remotely and onsite, liaising with senior staff and end-users.
  • Configure and manage network devices, firewalls, switches, and routers to ensure secure and efficient network operations.
  • Manage backups and patch management for 3rd party software to ensure data integrity and security.
  • Review and manage support tickets through to resolution, adhering to the ITIL Framework.
  • Maintain security, performance controls, and compliance to ensure a secure and efficient IT environment.

Requirements:

  • Active Directory (On-premise & Entra)
  • Cloud - Microsoft 365 / Azure / Intune
  • Microsoft Exchange
  • Windows Server - DHCP / DNS / IIS / GPO / WSUS / WDS
  • Windows 10 / 11
  • macOS
  • VMware / Hyper-V
  • Provisioning network devices, configuring firewalls, switches, and routers
  • VOIP systems
  • Managing backups
  • Patch management for 3rd party software
  • Reviewing support tickets and managing through to resolution (ITIL Framework)
  • Maintaining security, performance controls, and compliance

Desirable Skills:

  • Strong networking skills
  • Knowledge of passive optical network technologies (GPON/XGS-PON)
  • Knowledge of Unifi, Fortinet, and Aruba networking equipment

What We Offer:

A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.



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