Network and System Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at IT Talent Solutions Ltd. As an IT Support Specialist, you will be responsible for maintaining and monitoring workstations, servers, network equipment, and cloud solutions.
Key Responsibilities:
- Maintain and monitor workstations, servers, network equipment, and cloud solutions to ensure optimal performance and security.
- Provide technical support to clients both remotely and onsite, liaising with senior staff and end-users.
- Configure and manage network devices, firewalls, switches, and routers to ensure secure and efficient network operations.
- Manage backups and patch management for 3rd party software to ensure data integrity and security.
- Review and manage support tickets through to resolution, adhering to the ITIL Framework.
- Maintain security, performance controls, and compliance to ensure a secure and efficient IT environment.
Requirements:
- Active Directory (On-premise & Entra)
- Cloud - Microsoft 365 / Azure / Intune
- Microsoft Exchange
- Windows Server - DHCP / DNS / IIS / GPO / WSUS / WDS
- Windows 10 / 11
- macOS
- VMware / Hyper-V
- Provisioning network devices, configuring firewalls, switches, and routers
- VOIP systems
- Managing backups
- Patch management for 3rd party software
- Reviewing support tickets and managing through to resolution (ITIL Framework)
- Maintaining security, performance controls, and compliance
Desirable Skills:
- Strong networking skills
- Knowledge of passive optical network technologies (GPON/XGS-PON)
- Knowledge of Unifi, Fortinet, and Aruba networking equipment
Working Conditions:
This is an office-based role that requires a full UK driving licence and access to a car.
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