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IT Support Specialist
2 months ago
Job Title: IT Support Specialist
About the Role:
We are seeking a highly skilled IT Support Specialist to join our team at IT Talent Solutions Ltd. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Maintain and monitor workstations, servers, network equipment, and cloud solutions
- Support clients remotely and onsite, liaising with senior staff and end-users
- Configure and provision network devices, firewalls, switches, and routers
- Manage backups and patch management for 3rd party software
- Review and resolve support tickets using the ITIL Framework
- Maintain security, performance controls, and compliance
Requirements:
- Active Directory (On-premise & Entra)
- Cloud - Microsoft 365 / Azure / Intune
- Microsoft Exchange
- Windows Server - DHCP / DNS / IIS / GPO / WSUS / WDS
- Windows 10 / 11
- macOS
- VMware / Hyper-V
- VOIP systems
Desirable Skills:
- Strong networking skills
- Knowledge of passive optical network technologies (GPON/XGS-PON)
- Knowledge of Unifi, Fortinet, and Aruba networking equipment
What We Offer:
We offer a dynamic and supportive work environment, where you can grow and develop your skills. As an IT Support Specialist, you will have the opportunity to work on a variety of tasks, from user support to designing and implementing high-level infrastructure. We prioritize building strong client relationships and continuously adapt to their evolving needs.
Working with Us:
We are a managed service provider, offering a range of services to our clients. As an IT Support Specialist, you will be part of a team that is passionate about sharing knowledge and helping you develop your skills. We foster a collaborative and supportive work culture, where you can grow alongside experienced professionals.
