Technical Advisor
4 weeks ago
Blue Arrow is proud to be working in partnership with a manufacturing company to recruit a Technical Advisor to join their team on a full-time, permanent basis. The successful candidate will work on-site at the company's offices in Belper, Derbyshire.
Key Responsibilities:
- Provide technical advice to external Gas Safe registered Engineers and End Users.
- Interpret and explain technical information and instructions.
- Understand customer requirements and demonstrate a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
- Confidently provide technical advice and aim to deliver world-class customer service.
- Meet target-driven performance metrics and achieve Key Performance Indicators (KPIs).
Requirements:
- Previous experience in a Technical role is essential.
- Previous experience within a contact centre environment is desirable.
- A passion for customer service and a commitment to exceeding customer expectations.
- A good problem-solving aptitude to diagnose possible faults with accuracy.
- Computer literacy with previous experience using Microsoft applications and a good understanding of Salesforce.
- Excellent communication skills and the ability to work effectively as part of a team.
- A willingness to learn and adapt to new products and processes.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A supportive and collaborative team environment.
- Full product training to ensure success in the role.
Blue Arrow is a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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