Technical Advisor

4 weeks ago


Belper, Derbyshire, United Kingdom Blue Arrow Full time
Technical Advisor Role

Blue Arrow is proud to be working in partnership with a manufacturing company to recruit a Technical Advisor to join their team on a full-time, permanent basis. The successful candidate will work on-site at the company's offices in Belper, Derbyshire.

Key Responsibilities:

  • Provide technical advice to external Gas Safe registered Engineers and End Users.
  • Interpret and explain technical information and instructions.
  • Understand customer requirements and demonstrate a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
  • Confidently provide technical advice and aim to deliver world-class customer service.
  • Meet target-driven performance metrics and achieve Key Performance Indicators (KPIs).

Requirements:

  • Previous experience in a Technical role is essential.
  • Previous experience within a contact centre environment is desirable.
  • A passion for customer service and a commitment to exceeding customer expectations.
  • A good problem-solving aptitude to diagnose possible faults with accuracy.
  • Computer literacy with previous experience using Microsoft applications and a good understanding of Salesforce.
  • Excellent communication skills and the ability to work effectively as part of a team.
  • A willingness to learn and adapt to new products and processes.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and collaborative team environment.
  • Full product training to ensure success in the role.

Blue Arrow is a Disability Confident Employer and is committed to helping find great work opportunities for great people.


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