Administrative Support Specialist
1 week ago
Detailed Job Description
As a key member of our team, you will provide administrative support to our healthcare operations. Your role will involve handling a high volume of calls, responding to inquiries, and providing excellent customer service to our patients and stakeholders.
Main Responsibilities
* Provide administrative support to our healthcare operations team
* Handle a high volume of calls and respond to inquiries in a timely and professional manner
* Provide excellent customer service to our patients and stakeholders
* Maintain accurate records and reports
* Collaborate with other teams to achieve our goals
Person Specification
Education & Qualifications
Essential Criteria
- Good all-round education
- Pathways trained, or working towards (must also be able to meet minimum threshold of 200 calls per month, required to maintain proficiency in Pathways)
Previous Experience
Essential Criteria
- Experience with dealing with the General Public
- Experience using a telephone as a regular means of communication in a work environment.
- Supervisory experience
Desirable Criteria
- Experience in working in the voluntary or health sector
Skills, Knowledge, Abilities
Essential Criteria
- Word Processing and IT skills
- Geographical knowledge of Trust area.
Desirable Criteria
- Knowledge of First Aid
- Basic knowledge of anatomy
Personal Qualities/attributes
Essential Criteria
- Good quality application - complete, legible, good spelling and grammar.
- Ability to work shifts 24/7
- Committed to continuous professional development and personal growth
- Committed to the values based principles of high quality patient care to include; compassion; care; competence; communication; courage and commitment in all aspects of service delivery
Desirable Criteria
- Car driver with access to own transport
Additional Requirements
Essential Criteria
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
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