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Customer Service Representative

2 months ago

Midsomer Norton, Bath and North East Somerset, United Kingdom Plusnet Full time
About the Role

We are seeking a skilled and customer-focused individual to join our Broadband Technical Team in Sheffield. As a Customer Advisor, you will be responsible for providing exceptional customer service and technical support to our customers over the phone.

Key Responsibilities
  • Provide technical support and guidance to customers with broadband-related queries
  • Build strong relationships with customers to understand their needs and resolve issues
  • Work collaboratively with the team to achieve customer satisfaction and resolve complex technical issues
  • Participate in training and development programs to enhance technical skills and knowledge
What We Offer
  • A competitive starting salary of £23,504 rising to £24,064 after 8 months
  • Huge discounts on Plusnet, EE & BT products, including mobile and broadband
  • Support for career development and growth opportunities
  • Flexible working arrangements, including occasional home working
  • Season Ticket Travel Loan and volunteering days
  • Optional private healthcare and dental, and online GP services
Why Plusnet?

We are a dynamic and supportive team that values our employees and customers. We offer a range of benefits and opportunities for growth and development. If you are a customer-focused individual with excellent communication skills and a passion for technology, we would love to hear from you.