Receptionist

7 days ago

Seaham, Durham, United Kingdom Seaham Hall Full time

Role: Receptionist

Location: Seaham Hall

Job Summary:

We are seeking a skilled Receptionist to provide exceptional customer service and support to our guests at Seaham Hall. As a key member of our team, you will be responsible for managing the front desk, handling reservations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly
  • Manage the front desk, handling check-ins, check-outs, and room assignments
  • Process reservations, cancellations, and modifications in a timely and efficient manner
  • Maintain accurate records and reports, ensuring data integrity and compliance
  • Collaborate with the Reservations Team to ensure seamless guest experiences
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • Previous reception experience, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Proficiency in Microsoft systems and a willingness to learn new technologies
  • Team player with a positive attitude and a commitment to excellence

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Fun and dynamic team environment
  • Recognition and reward scheme for outstanding performance
  • Uniform and free onsite parking

About Seaham Hall:

Seaham Hall is a luxury hotel and resort located in County Durham, offering a unique blend of Northern hospitality and rebellious spirit. We are committed to creating unforgettable experiences for our guests and are seeking like-minded individuals to join our team.

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