Operational Training Specialist
7 days ago
The core purpose of this role is to train and coach new starters and existing staff, in accordance with Operational procedures. The Trainer will work as part of a team delivering a first-class, professional service to the Operational teams, whilst ensuring that all training records are kept accurate and up to date.
They are also responsible for designing and delivering training programs for operational staff, assessing training needs, developing training materials, delivering presentations, identifying skill gaps, and conducting training.
The role will involve auditing new staff members until they have met the required standard set as well as providing feedback and coaching.
This is a 12-month secondment/Fixed Term Contract position.
Based remotely with an office in Hertfordshire available.
Key Responsibilities:- Train new starters on systems, products, procedures, regulatory, and soft skills, including one-to-one coaching as applicable.
- Designing and maintaining training materials.
- Analyse and review quality trends and provide support to Team Leaders & Managers when giving feedback and further training.
- Staying up to date with operational procedures and processes.
- Assisting with auditing trainees.
- To monitor and update training records.
- Applying detailed, up-to-date knowledge of products and procedures.
- Promoting a positive image of Pinnacle Pet Group and its partners.
- Designing and maintaining training materials.
- Experience in training/coaching working against set objectives and being able to measure success rates.
- Organise and train new and existing members of staff where needed.
- Identify any risks to the department or business.
- To act to deliver good outcomes for retail customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests.
- Required Skills and Work Experience;
- Essential;
- Existing knowledge of Internal PPUK systems and processes, specifically within CCC, or a proven record of being able to learn quickly and demonstrate to others.
- A genuine passion for Learning, training, and the development of others.
- Experience in training/coaching working against set objectives and being able to measure success rates.
- Experience in remote training facilitation.
- Good working knowledge of tools to support training both face-to-face and remote including PowerPoint, Excel, and MS Teams.
- Strong facilitation abilities both classroom and virtual and mentoring skills.
- Keen to continue to learn and develop training skills in line with industry and technological changes.
- Sound experience of working towards targets and service standards.
- Ability to work to deadlines.
- Ability to prioritise own workload.
- A flexible and positive attitude and growth mindset.
- The ability to communicate effectively.
- Excellent attention to detail.
- Desirable;
- Finance or Insurance industry experience, ideally claims background.
- Experience of working in a regulated environment.
- Veterinary Knowledge.
- Training Experience.
- Required Qualifications;
- Essential;
- GCSEs passes A-C or equivalent, including Maths and English.
- Desirable;
- A Levels, or equivalent, in Maths and English.
- Microsoft Word, Powerpoint and Excel (basic level).
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