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Healthcare Reception Coordinator

2 months ago

Coventry, Coventry, United Kingdom Woodside Medical Centre Full time

Position Overview

The ideal candidate will deliver a professional service to patients, staff, and visitors at Woodside Medical Centre. It is essential to maintain a high level of precision in all tasks consistently.

Key Responsibilities

Work Schedule

Monday -

Tuesday -

Wednesday - OFF

Thursday -

Friday -

PLEASE NOTE: Availability during core hours from Monday to Friday is required to cover for colleagues during training, annual leave, and illness.

Employees are entitled to a specified number of weeks of holiday per year (pro rata) based on their length of service within the organization.

Additional benefits include complimentary parking, a uniform, and a day off for your birthday (as designated by the practice).

For comprehensive details, please refer to the attached job description.

Note: Previous applicants are not eligible to reapply.

About Us

We are a welcoming and large GP practice seeking to hire a Care Navigator who is organized, efficient, and enthusiastic. The candidate should have experience in customer-facing roles and be capable of providing exceptional service to our patients. This position is dynamic and fast-paced, involving collaboration with a diverse team, including GP partners, salaried GPs, nurses, care navigators, secretaries, managers, and various administrative staff.

Job Responsibilities

For a detailed overview of the role and its responsibilities, please consult the attached job description.

Candidate Profile

Qualifications

Essential:

  • GCSE Grade A-C in Maths and English
  • Extensive IT knowledge and skills
  • NVQ or equivalent in essential IT skills

Desirable:

  • NVQ Level 2/3 qualification

Experience

Essential:

  • Previous experience in a reception role (preferably within the healthcare sector)
  • Experience in a customer service environment
  • Proficient in computer/IT applications
  • Strong customer service skills
  • Excellent general knowledge
  • Effective verbal and written communication abilities
  • Ability to adhere to organizational policies and procedures
  • Capacity to multitask and work efficiently under pressure
  • Maintain composure and understanding at all times
  • Exceptional attention to detail
  • Team-oriented mindset
  • Commitment to the role

Desirable:

  • Experience in an NHS environment
  • Familiarity with GP practice operations
  • Extensive reception experience
  • Skills in forward planning
  • Experience in resolving patient complaints
  • Previous use of EMIS, Docman, and AccuRx systems