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IT Support Specialist
2 months ago
Ryder Reid Legal is seeking a skilled IT Support Specialist to join the Information Technology department of a leading international law firm in London. The ideal candidate will play a crucial role in providing technical support for business and end-user devices, including PCs, laptops, IP telephones, and mobile devices.
**Key Responsibilities:**
- Field incoming help requests from end users in a courteous manner.
- Log and escalate user requests, maintaining problem status/resolution information in the ticketing database.
- Troubleshoot issues with Windows-based workstations, custom applications, email, network, and peripheral equipment.
- Document customer issue history and resolutions for call tracking, reporting, and knowledgebase creation.
- Maintain expert-level knowledge of operating systems, standard applications, and computer hardware solutions.
- Provide technical support for hardware and software issues on workstations, laptops, and personal devices running Windows and Apple operating systems.
- Handle mobile device management queries.
- Prioritize and escalate problems to appropriate IT teams and collaborate to resolve issues.
- Support conference room setups and audio/visual equipment.
- Perform Moves, Adds, and Changes, and support end-user hardware installations.
- Administer IP Phones via Call Manager.
- Provide training and support for new joiner setups and manage mobile telephony vendor relationships.
**Requirements and Qualifications:**
- Minimum 2 years of experience supporting end-user equipment in a high-availability environment.
- Excellent customer service and communication skills, and a team player.
- Solid understanding of PC hardware/peripheral devices, Active Directory, Windows 10/11, and Microsoft Office applications.
- Experience supporting Citrix XenDesktop platforms and mobile technologies.
Ryder Reid Legal is a recruitment specialist with a proven track record of connecting legal talent with leading law firms in London and internationally. We are committed to providing exceptional service and support to our clients and candidates.
