Customer Service Representative

4 days ago

Sutton Coldfield, Birmingham, United Kingdom Adecco Full time
Job Title: Customer Service Advisor

Location: Sutton Coldfield

Remuneration: £22,500 - £24,000

Contract Details: Permanent

Job Overview:

A Customer Service Advisor serves as the primary point of contact for customers, providing product and service information while addressing emerging issues. The successful candidate will possess professionalism, customer focus, patience, empathy, and strong communication skills, both written and verbal.

Key Responsibilities:
  • Manage incoming phone calls
  • Load sales orders and identify anomalies
  • Quote prices from the system or a price file
  • Address customer queries
  • Provide a basic level of technical assistance
  • Build relationships and gain an understanding of various customer types
  • Provide accurate and complete information to customers from Sage
  • Handle customer complaints and offer appropriate solutions
  • Follow communication procedures, guidelines, and policies
Requirements and Skills:
  • Customer support or product/industry experience is advantageous
  • Strong communication skills and a process-driven attitude are essential
  • Familiarity with Sage and Microsoft software
  • Customer focus and the ability to adapt to different types of characters
  • Excellent multitasking, prioritisation, and time management skills
  • Must be a team player and willing to assist colleagues

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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