Customer Service Representative

5 days ago

Sutton Coldfield, Birmingham, United Kingdom ARC Full time
{"Job Title": "Customer Service Coordinator", "Company Overview": "Our client is a highly professional Financial Services company that prioritizes first-rate customer service over sales. They offer a range of mortgage and savings products, and this role will give you exposure to both sides of the business.", "Key Responsibilities": "
\t* Maintain up-to-date knowledge of all products and services offered by the company
\t* Deal with customers on a daily basis, both over the phone and via email
\t* Proactively follow up on enquiries via marketing and the website
\t* Carry out market research and analysis of results when necessary
\t* Deal with all general special tasks and projects that are customer-related
\t* Liaise with external suppliers and maintain business relations with third parties as required
\", "Working Hours": "Monday to Friday, 9am to 5:30pm, with one Saturday morning per month (9am to 12pm) worked from home, for which you receive 1.5 times your hourly rate.", "Requirements": "Good MS Office experience, an eye for detail, and the ability to work accurately within a fast-paced environment are essential. Previous customer service experience with a strong telephone element and administration experience are also required.", "Benefits": "Salary up to \u00a325,000, annual bonus, overtime, good company benefits including pension, and professional study sponsorship.", "About the Role": "This is a great opportunity for progression, with a growing team of around 25 staff. The focus is on dealing with incoming calls from existing customers with queries relating to their mortgage and savings/investment products.", "Contact Information": "For more information, please contact Darren Snell at ARC, a specialist in Financial Services recruitment with over 30 years of experience in this field.", "Job Type": "Full-time", "Industry": "Financial Services"}

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