Adviser Engagement and Enablement Senior Manager
3 weeks ago
Position Overview:
JOB TITLE: Adviser Experience and Enablement Senior Manager
SALARY: £73,262 + DOE
LOCATION: Various locations
HOURS: Full-time
WORKING PATTERN: Our hybrid work model involves a minimum of two days per week at one of our offices.
About the Role:
As part of our commitment to enhancing our services in the Insurance, Pensions & Investments sector, we are seeking an Adviser Experience and Enablement Senior Manager. This pivotal role is designed to strengthen our relationships with Independent Financial Advisers (IFAs) and ensure they receive comprehensive support throughout their journey.
Your primary responsibility will be to lead a dedicated team focused on delivering exceptional service and technical guidance to advisers. You will oversee the development of a market-leading service capability, ensuring that our clients are prioritized in every interaction.
Key Responsibilities:
- Drive the development and enhancement of adviser experiences, ensuring minimal disruption and maintaining a high standard of service.
- Foster collaboration with various departments, including Operations and Change, to provide timely and relevant information to advisers.
- Support the transition to digital solutions while recognizing the diverse needs of advisers regarding technology adoption.
- Manage a team of 7 direct reports and a broader team of approximately 28 FTE.
Why Join Us:
At Lloyds Banking Group, we are committed to evolving and investing in our workforce, technology, and data to meet the dynamic needs of our customers. We value diversity and inclusivity, striving to create an environment where everyone feels they belong.
What We Look For:
- A strong understanding of the adviser landscape and the intermediary sector.
- Exceptional communication and presentation skills, capable of engaging effectively with diverse audiences.
- Experience in operational roles within the intermediary or platform market.
- A customer-centric approach, with a focus on delivering results.
Benefits:
- Generous pension contributions up to 15%.
- Annual performance-related bonuses.
- Share schemes including free shares.
- Flexible benefits tailored to your lifestyle.
- 30 days of holiday, in addition to bank holidays.
- A range of wellbeing initiatives and generous parental leave policies.
If you are passionate about enhancing adviser experiences and contributing to a customer-focused organization, we encourage you to consider this opportunity.
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