Service Development and Delivery Manager

1 week ago

London, Greater London, United Kingdom The Passage Full time

About the Role

The Engagement & Outreach Service Manager will lead the development and implementation of this service, combining previous work from Community Intervention Teams and Wellbeing teams, as well as managing a team of Outreach Workers and Complex Needs Case Workers. The Service Manager will deliver effective service within the Passage Resource Centre and across the outreach footprint and will develop and implement an Engagement and Support Service within the Outreach and Engagement Service, liaising closely with the Engagement and Support Service team to tailor the service to meet clients' needs.

Main Responsibilities

  • The lead on the development, implementation, and day-to-day running of the service, treating every client with dignity and respect.
  • To take a key role in the smooth running of the Passage Resource Centre, carrying out Duty Manager responsibilities in collaboration with other Community Services Managers.
  • To provide inspirational leadership and day-to-day management/supervision of the team, which includes the Community Intervention Team Coordinator, Community Intervention Team Outreach Workers, and specialist Complex Needs Case Workers.
  • To develop and foster positive working relationships with diverse partner organisations, with a specific focus on outreach, health, and treatment-related partners.
  • To be the lead expert for the organisation around the themes of health and wellbeing, dual diagnosis, mental health, and substance use, translating this to providing expertise.

Desired Experience

  • Leading a team or teams delivering effective services to groups of vulnerable clients, in either a supported housing, support, care, or other relevant environment and monitoring the performance of those services.
  • Experience of writing and implementing operational plans and contributing to longer-term planning.
  • Organising a demanding and varied workload, planning work and projects, and successfully completing these to set deadlines.
  • Effective experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes, with a specific focus on health-related impact or services.

Desired Knowledge

  • Knowledge and understanding of the support needs of people experiencing homelessness and multiply disadvantaged people and the ability to translate knowledge into good practice.
  • In-depth understanding of statutory mental health services, treatment services, primary, and acute care settings that are relevant to the groups of people we work with.
  • Knowledge of good practice in relation to harm reduction, safety planning, and risk management.
  • Knowledge of effective leadership and management techniques and how these are applied.

Above all, we are looking for inspiring and committed individuals who have a genuine desire to support people and help them to rebuild their lives.

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