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Service Delivery Manager

2 months ago


London, Greater London, United Kingdom Places Development Full time

About Us

Places Development is a leading social enterprise dedicated to creating inclusive and thriving communities for our customers and employees.

About the Role

We are seeking a highly skilled and experienced professional to lead our customer service team as the Head of Customer Experience. As a key member of our leadership team, you will play a strategic and operational role in ensuring the development, continuous improvement, and delivery of a best-in-class aftercare service to our customers.

Key Responsibilities

  • Develop and implement culture, process, and performance improvements to enhance the customer experience
  • Lead a team of customer service professionals across multiple channels, including in-person interactions
  • Implement our People and Customer Promises to drive an effortless customer experience
  • Collaborate with cross-functional teams to identify and develop opportunities for growth and improvement

Requirements

  • Proven track record of accomplishments and target-driven successes in customer service
  • Extensive experience leading operational customer service teams
  • Strong understanding of the construction and development industry
  • Ability to develop and motivate teams to deliver exceptional customer experiences

What We Offer

  • Competitive salary with annual review
  • Pension with matched contributions up to 7%
  • Excellent holiday package with 36 days annual leave
  • Private Medical Insurance
  • Bonus Scheme
  • Company Car/Allowance
  • Training and development opportunities
  • Extra perks including discounts and offers from shops and cinemas