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Service Delivery Manager
2 months ago
About the Role
The postholder will lead and manage the delivery of soft services functions: cleaning, security, portering, mail, reception, catering, grounds, and pest control. These services are delivered using a combination of in-house directly employed team members and external suppliers. The successful candidate will ensure all statutory and industry standards are maintained, services are delivered efficiently in line with best practices, and that value for money is achieved.
Key Responsibilities
- Lead, motivate, manage and co-ordinate the efficient and effective delivery of soft services, and be responsible for the effective service monitoring, review and remedial action-taking across all areas of responsibility.
- Ensure the highest standards of services are provided and responsible for the ongoing review and updating of work-related schedules within these services areas.
- Work flexibly across the entire range of service operations, ensuring correct focus and priority is maintained and key initiatives and/or projects prioritized in accordance with the company's strategy and operational plans.
- Manage the Soft Services team, which comprises 4 direct reports and 8 further indirect reports, as well as outsourced service delivery partners. Manage service contracts to ensure the service is being delivered in line with the contract specification, terms and conditions, KPIs and that value for money is being achieved.
- Hold regular performance review meetings with the contractors to review, analyze and challenge where necessary the content of all service reports and manage any actions required through to satisfactory resolution.
Requirements
- Post-graduate or equivalent professional qualification (e.g. Continuing professional development in the management of FM services).
- Continuing professional development in leadership and management.
- Management of soft services in a similar/related environment.
- Procurement and performance management of service contracts.
- Management of directly employed support teams in a public sector environment.
What You'll Get in Return
An initial 6 month fixed term contract at a pro-rated salary of £45,000 per annum plus package.
