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Porter and Concierge

2 months ago

London, Greater London, United Kingdom The Cavendish London Full time

We are seeking a highly skilled and courteous individual to join our team at The Cavendish London as a Luggage Porter. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their luggage is handled with care and attention to detail.

Key Responsibilities:

  • Provide a warm and welcoming experience for our guests, ensuring their luggage is handled efficiently and with a smile.
  • Maintain the entrance, lobby area, and other public spaces to the highest standards of cleanliness and presentation.
  • Collaborate with colleagues to deliver exceptional guest experiences, working together to create memorable moments for our guests.
  • Take initiative to accommodate guest needs, demonstrating a proactive and resourceful approach to problem-solving.
  • Assist the Doorperson/Concierge with valet parking in our hotel's garage, ensuring a seamless and efficient experience for our guests.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds.
  • A strong ability to work collaboratively as part of a team, with a focus on delivering exceptional guest experiences.
  • A valid UK driving license, with the ability to drive safely and efficiently.
  • The ability to communicate effectively with guests, understanding their needs and preferences.
  • A good command of the English language, with the ability to communicate clearly and concisely.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a high-end hotel brand, with a focus on delivering exceptional guest experiences.
  • A supportive and collaborative team environment, with opportunities for professional growth and development.