Residential Concierge

4 weeks ago


London, Greater London, United Kingdom Dove & Hawk Full time

Job Title: Relief Porter/Concierge

Job Summary: We are seeking a highly skilled and experienced Relief Porter/Concierge to join our team in Central London. The successful candidate will be responsible for providing holiday and absence cover across our Prime Central London portfolio.

Key Responsibilities:

  • Meet and greet residents and their guests on arrival, ensuring a warm and welcoming experience.
  • Attend to residents and visitors' needs and wants within reasonable expectations, providing exceptional customer service.
  • Open doors, carry parcels and suitcases, and assist with daily tasks.
  • Assist management with maintaining records and daily administration, ensuring accuracy and efficiency.
  • Report any Health and Safety concerns to the General Manager and Deputy Manager, prioritizing the well-being of residents and staff.
  • Conduct weekly checks on vacant flats, including running taps and appliances, checking for leaks and potential problems, taking meter readings, and noting maintenance issues.
  • Ensure timely communication with residents, contractors, and management via email and phone, maintaining a high level of professionalism.
  • Perform daily, weekly, and monthly building checks, identifying and addressing any issues promptly.
  • Manage communal keys, apartment keys, and parcels, maintaining a secure and organized environment.
  • Carry out basic DIY tasks as required, including changing light bulbs or fuses, and oversee tradesmen working on site.
  • Maintain a high level of security measures at the property, ensuring the safety and security of residents and staff.

Requirements:

  • At least 1+ years' experience working as a Residential Concierge or within Hospitality as a Porter.
  • Flexibility to cover 35 hours per week over multiple Central London sites.
  • Passion for Customer Service and excellent written and verbal communication skills.
  • Good level of computer skills, including Microsoft Word and Outlook.
  • Good understanding of how to build and maintain strong working relationships.

Salary and Benefits: £29,400pa, IOSH, Mental Health & First Aid Training funded.

Working Hours: 35 hours per week on Shift Patterns, covering holiday and absences given 1 month in advance (day and night shifts).


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