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Bilingual Customer Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Adecco Full time £28,000 - £30,000

Position:
Bilingual Customer Support Specialist

Employment Type:
Full Time / Permanent


Our client, a prominent entity in the Photography & Film sector, is dedicated to delivering exceptional assistance and incident management solutions to a wide array of clients.

They pride themselves on their unwavering commitment to providing superior customer service and fostering robust relationships with their clientele.

What We Offer:
- Competitive remuneration based on expertise and experience
- Permanent, full-time position with opportunities for stability and advancement
- Comprehensive training and development programs to enhance your professional skills
- Engaging team-building activities and social gatherings
- Generous benefits package, including retirement plan and health coverage

Key Responsibilities:

- Address customer inquiries promptly and effectively via phone and email
- Update and manage support tickets/cases in the system, ensuring timely resolutions and compliance with service agreements
- Handle customer complaints, questions, and issues related to orders and deliveries
- Direct customer and partner support requests to the appropriate departments
- Monitor and prioritize multiple systems and ticket queues throughout the workday
- Relay pertinent information to Sales Account Managers and other internal teams
- Maintain precise customer account records for auditing purposes
- Provide assistance to team members and support other Customer Service teams as required

Essential Qualifications:

- Demonstrated experience in customer service or logistics
- Exceptional communication skills in English and German (both written and verbal)
- Proficiency in Italian and/or Spanish is a plus
- Strong computer skills, including proficiency in Outlook, Salesforce, Excel, and Word
- Experience with SAP
- Familiarity with Salesforce
- Proficient in Excel

If you are a customer-focused individual with outstanding communication abilities and a dedication to delivering exceptional service, we encourage you to consider this opportunity.


Adecco's Commitment:

Adecco is a disability-confident employer. We prioritize an inclusive and accessible recruitment process to support candidates from all backgrounds and abilities in their application journey.

Adecco is devoted to creating a supportive environment for you to explore the next steps in your career.

If you require reasonable adjustments at any stage, please inform us, and we will be pleased to assist you.

Our Candidate Privacy Information Statement, detailing how we will utilize your information, is available on our website.