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Bilingual Customer Support Specialist

3 months ago

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Position Overview

Are you passionate about providing exceptional customer service? If you thrive in a dynamic environment and can maintain composure while assisting customers, we invite you to consider joining our dedicated team.

We are seeking enthusiastic individuals fluent in both English and Polish to become part of our customer support team. This role is pivotal in ensuring our customers receive the assistance they need, and it offers a unique opportunity to engage with LEGO enthusiasts from around the world.

Role Responsibilities

As a member of our Consumer Engagement Team, you will be responsible for addressing a wide array of inquiries from LEGO fans globally. Your role will include:

  • Providing assistance to customers in both Polish and English, ensuring clarity and understanding.
  • Engaging with customers in a friendly and interactive manner to foster lasting relationships.
  • Quickly identifying and resolving product-related inquiries using advanced customer relationship management tools.
  • Flexibly covering various shifts, including weekends, to maintain high service standards.
  • Upholding the LEGO brand's unique voice and values in all communications.
  • Effectively managing multiple tasks to meet customer expectations.
What We Offer

Joining our team comes with numerous benefits, including:

  • Family Care Leave – Enhanced paid leave options for significant life events.
  • Insurance Coverage – Comprehensive life and disability insurance for peace of mind.
  • Wellness Programs – Access to various wellbeing initiatives and resources to support your health.
  • Employee Discounts – Generous discounts on LEGO products from your first day.
  • Performance Bonuses – Opportunities to earn bonuses based on team success.
  • Work Environment – A hybrid work model that balances office and remote work.

We are excited to meet candidates who are ready to contribute to our mission of bringing joy to LEGO fans everywhere.