Duty Manager

4 weeks ago


Stamford Hill, Greater London, United Kingdom GLL Full time

At GLL, we're seeking a highly skilled and motivated Duty Manager to join our team at Clissold Leisure Centre in Hackney. As a Duty Manager, you'll play a vital role in ensuring the smooth operation of our centre, providing exceptional customer service, and leading a team of staff to deliver an outstanding experience for our members.

Key Responsibilities:

  • Manage the day-to-day operations of the centre, ensuring a safe and welcoming environment for customers.
  • Supervise and motivate a team of staff, providing guidance and support to ensure excellent customer service.
  • Assist customers with the use of facilities and activities, promoting maximum use of the centre.
  • Prepare areas and equipment for sessions, ensuring a high standard of cleanliness and presentation.
  • Monitor and maintain pool safety and operating procedures, ensuring compliance with regulations.
  • Contribute to the development and implementation of centre policies and procedures, ensuring effective resource management and energy conservation.
  • Collaborate with management to identify areas for improvement and implement changes to enhance customer experience and centre operations.

What We Offer:

  • A values-driven organisation with a strong commitment to customer service and staff development.
  • Opportunities for career growth and professional development, with training and support to help you achieve your goals.
  • A competitive salary and benefits package, including discounted gym membership and access to exclusive discounts and perks.
  • A dynamic and supportive team environment, with opportunities to make a real difference in the lives of our customers.

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