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Application Support Manager

2 months ago

Birmingham, Birmingham, United Kingdom Mitchells & Butlers Full time

Application Support Manager

Mitchells & Butlers is seeking an experienced Application Support Manager to join our IT team. As a key member of our team, you will be responsible for owning and managing our application portfolio, ensuring all applications are up-to-date, optimized, and aligned with our IT Roadmap.

Key Responsibilities:

  • Owning and managing our application portfolio, including maintaining a continuous improvement plan to enhance system capabilities and performance.
  • Leading, coaching, and developing a team of Application Support Analysts and ServiceNow Developer, ensuring they possess the necessary skills and knowledge to manage our systems effectively.
  • Creating and managing rolling system maintenance plans, including the implementation of software upgrades, patches, and improvements.
  • Providing 2nd and/or 3rd line support during incidents and problems, proactively analyzing and resolving technical issues.
  • Engaging proactively with vendors and internal stakeholders, including participating in service review meetings and aligning M&B's IT Roadmap with vendor plans.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading hospitality company.
  • A dynamic and supportive team environment.
  • Professional development and growth opportunities.

Requirements:

  • Strong technical expertise in business applications and prevailing technologies.
  • Proven experience in leading, coaching, and developing a technical team.
  • Experience in managing system enhancement budgets, tracking costs, and identifying opportunities to reduce costs while improving service delivery.
  • Demonstrable problem-solving and analytical skills, with experience in providing 2nd and/or 3rd line support.
  • Excellent communication and interpersonal skills for effective vendor and stakeholder engagement.

About Mitchells & Butlers:

Mitchells & Butlers is a leading hospitality company with over 1,600 sites across the UK. We are committed to delivering exceptional customer experiences and providing a supportive and inclusive work environment for our employees.