Application Support Portfolio Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Mitchells & Butlers Full time

Application Support Portfolio Manager

Mitchells & Butlers is seeking an experienced Application Support Portfolio Manager to join our IT team. As a company subject matter expert, you will own our application portfolio, developing and managing applications through their operational lifecycle. You will lead and develop a direct team of Application Support Analysts who provide technical support, consultancy, and expertise across all our systems and a ServiceNow Developer.

Key Responsibilities:

  • Owning and managing our application portfolio, ensuring all applications are up to date, optimised, and aligned with the IT Roadmap.
  • Leading, coaching, and developing a team of Application Support Analysts and ServiceNow Developer, ensuring they possess the necessary skills and knowledge to manage our systems effectively.
  • Creating and managing rolling system maintenance plans, including the implementation of software upgrades, patches, and improvements.
  • Providing 2nd and/or 3rd line support during incidents and problems, proactively analysing and resolving technical issues.
  • Engaging proactively with vendors and internal stakeholders, including participating in service review meetings and aligning M&B's IT Roadmap with vendor plans.

What We Offer:

  • 33% discount across all our brands.
  • Flexible working.
  • Payday social.
  • Annual Bonus Scheme.
  • Private medical plan.
  • Employee Helpline.
  • Buy up to an extra 2 weeks holiday.
  • Charity is important to us.

Requirements:

  • Strong understanding and proven experience with business applications and prevailing technologies such as Power Platform, Office 365, SaaS applications, POS systems, stock management, workforce management, HR & payroll HCM, and Oracle Finance.
  • Proven ability to lead, coach, and develop a technical team, ensuring team members are motivated, skilled, and engaged.
  • Experience managing system enhancement budgets, tracking costs, and identifying opportunities to reduce costs while improving service delivery.
  • Demonstrable problem-solving and analytical skills, with experience in providing 2nd and/or 3rd line support.
  • Excellent communication and interpersonal skills for effective vendor and stakeholder engagement.

Apply Now:

Should you feel this opportunity is one that excites you and matches your skillset, apply now to be considered for this role.



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