Applications Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time
About the Role

We are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Monitor and maintain applications servers, web servers, log files, disk space, and MS-SQL databases.
  • Act as a point of escalation for all application-related issues within the Applications and Data team.
  • Work as part of a second-line support function, following incident management through to incident resolution.
  • Collaborate with third-party suppliers, stakeholders, and departmental ICT teams to deliver patch/releases of applications.
  • Maintain middleware such as IIS, MS-SQL Server, Active Directory, ASP, and.NET.
  • Provide daily support for COTS and web-based software applications.
  • Develop strong customer focus and understanding of internal and external customer needs.
Requirements

We are looking for an individual with experience in applications management and ITIL environments. You should have strong problem-solving skills, be able to explain technical issues simply, and form good working relationships. An understanding of Microsoft development tools is essential.

What We Offer

We offer an exciting role in a supportive team, with opportunities for growth and development. You will have the chance to work on a wide range of applications and technologies, and contribute to the success of our organization.

How to Apply

Apply to the role by clicking the button below. Further information about the role is also available via this link.



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