Application Support Portfolio Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Mitchells & Butlers Full time

Application Support Portfolio Manager

At Mitchells & Butlers, we're seeking an experienced Application Support Portfolio Manager to join our IT team. As a key member of our team, you will be responsible for owning and managing our application portfolio, ensuring all applications are up to date, optimised, and aligned with the IT Roadmap. This includes maintaining a continuous improvement plan to enhance system capabilities and performance.

Key Responsibilities:

  • Owning and managing our application portfolio, ensuring all applications are up to date, optimised, and aligned with the IT Roadmap.
  • Maintaining a continuous improvement plan to enhance system capabilities and performance.
  • Leading, coaching, and developing a team of Application Support Analysts and ServiceNow Developer, ensuring they possess the necessary skills and knowledge to manage our systems effectively.
  • Creating and managing rolling system maintenance plans, including the implementation of software upgrades, patches, and improvements.
  • Providing 2nd and/or 3rd line support during incidents and problems, proactively analysing and resolving technical issues.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading hospitality company.
  • A dynamic and supportive team environment.
  • Professional development and growth opportunities.

Requirements:

  • Strong understanding and proven experience with business applications and prevailing technologies such as Power Platform, Office 365, SaaS applications, POS systems, stock management, workforce management, HR & payroll HCM, and Oracle Finance.
  • Proven ability to lead, coach, and develop a technical team, ensuring team members are motivated, skilled, and engaged.
  • Experience managing system enhancement budgets, tracking costs, and identifying opportunities to reduce costs while improving service delivery.
  • Demonstrable problem-solving and analytical skills, with experience in providing 2nd and/or 3rd line support.
  • Excellent communication and interpersonal skills for effective vendor and stakeholder engagement.


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