Applications Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom Counter Terrorism Policing Full time
About the Role

We are seeking an experienced Applications Analyst to join our team at Counter Terrorism Policing. As an Applications Analyst, you will play a critical role in supporting business-critical systems and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Monitor and maintain applications servers, web servers, log files, disk space, and MS-SQL databases.
  • Act as a point of escalation for all application-related issues within the Applications and Data team.
  • Work as part of a second-line support function, following incident management through to incident resolution.
  • Collaborate with third-party suppliers, stakeholders, and departmental ICT teams to deliver patch/releases of applications.
  • Maintain middleware such as IIS, MS-SQL Server, Active Directory, ASP, and.NET.
  • Provide daily support for COTS and web-based software applications.
  • Develop strong customer focus and understanding of internal and external customer needs.
Requirements

To be successful in this role, you will need:

  • Experience of applications management and ITIL environments.
  • Strong customer service skills and ability to explain technical issues simply.
  • Knowledge of Microsoft development tools and ability to work with people.
  • Flexibility to work on-call and travel to sites around the UK as required.
What We Offer

We offer a supportive team environment, excellent training opportunities, and the chance to build your skills in a dynamic and challenging role. If you are a motivated and experienced Applications Analyst looking for a new challenge, we encourage you to apply.



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