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Front Office Manager

2 months ago

manchester, United Kingdom Millennium Hotels UKEU - Careers Full time

Job Opportunity

About the Role

We are seeking an experienced Front Office Manager to join our team at the Copthorne Hotel Manchester. As a key member of our management team, you will be responsible for the smooth operation of our Front Office, ensuring that our guests receive exceptional service and that our team delivers high standards.

Key Responsibilities

  • Front Office Management
    • Ensure the efficient management of the Front Office operation, including day-to-day tasks and night shifts
    • Maintain a culture of friendly and efficient service, consistently delivering high standards
    • Resolve guest queries and issues effectively and in a timely manner
    • Provide excellent communication with all departments, ensuring seamless collaboration
    • Ensure all policies and procedures are followed, consistently
    • Provide high-quality training, conduct regular job chats, and support the team to deliver exceptional standards
    • Be fully aware of Health & Safety and emergency procedures
    • Participate in Duty Management shifts, as required
  • Team Leadership
    • Lead and effectively manage the Front Office team, providing guidance and support
    • Develop and implement strategies to improve team performance and productivity
  • Guest Experience
    • Ensure that all guests receive a warm and welcoming experience, consistently delivering high standards
    • Respond to guest feedback and concerns, resolving issues promptly and professionally

Requirements

  • Experience
    • Proven track record in Front Office Management or Senior supervisory experience in a quality hotel
  • Skills
    • Excellent communication and leadership skills
    • Ability to work effectively in a fast-paced environment
    • Strong problem-solving and analytical skills
  • Education
    • Relevant qualifications in hospitality or a related field

About Us

Millennium Hotels and Resorts is a leading hospitality company with a portfolio of over 120 hotels worldwide. We offer a range of career opportunities in hospitality, from entry-level to senior management positions. Our hotels are located in landmark locations, with many iconic attractions and business hubs close by.

What We Offer

  • Competitive Salary and Benefits
    • Competitive salary and benefits package, including career development opportunities
  • Opportunities for Career Growth
    • Opportunities for career growth and professional development
  • Collaborative Work Environment
    • Collaborative work environment with a team of experienced professionals