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Customer Service Representative

2 months ago

Liverpool, Liverpool, United Kingdom GSF Car Parts Limited Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our ecommerce team at our National Distribution Centre in Wolverhampton. As a key member of our team, you will play a vital role in delivering exceptional customer service and contributing to the achievement of ecommerce sales and customer service objectives.

Key Responsibilities
  • Provide quality, efficient, and effective customer service via telephone and online communication channels.
  • Respond to pre and post-purchase enquiries received via our messaging suite.
  • Process telephone and email orders accurately.
  • Offer accurate and confident advice on products and services.
  • Deliver high standards of customer service and handle complaints calmly and professionally.
  • Ensure total customer satisfaction through accurate and professional service.
Requirements
  • Proven track record in telesales and/or customer service.
  • Ability to utilise multiple workspace systems and ensure accurate data entry.
  • Confident user of IT and computer systems across a multi-monitor workspace.
  • Interest or experience within the automotive industry or motorsport is advantageous but not essential.
What We Offer
  • 28 days annual leave, including bank holidays, with opportunities to increase annual leave for time served.
  • Online employee discount scheme with discounts to local cinemas, theme park attractions, major retailers, and more.
  • Healthcare cash plan.
  • Company pension.
  • Career progression opportunities.