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Customer Service Representative

2 months ago


Cranfield, United Kingdom Cranfield University Full time
Cranfield University Job Opportunity

Job Title: Casual Room Attendant

Job Summary:

We are seeking a highly motivated and enthusiastic individual to join our team as a Casual Room Attendant at Cranfield University. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring the highest standards of cleanliness and maintenance in our accommodation facilities.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Ensure that all bedrooms and public areas are cleaned and maintained to the highest standards, adhering to our health and safety policies and procedures.
  • Restock and tidy housekeeping trolleys and cupboards at the end of each shift, ensuring that all necessary supplies are available for the next shift.
  • Report any faulty equipment or maintenance issues to the relevant authorities, following our established reporting procedures.
  • Perform other reasonable tasks as requested by management, supporting the smooth operation of our hospitality services.

Working Hours: Our Casual Room Attendants work a variety of shifts between 9:00 and 15:00, Monday to Sunday, with the number of shifts varying per week. We require flexibility and a willingness to work on an as-and-when-required basis to meet the needs of our business.

Benefits: As a Casual Room Attendant at Cranfield University, you will receive uniform and in-house training, as well as the opportunity to work in a dynamic and supportive team environment.

Requirements: To be eligible for this role, you must be eligible to work in the UK and possess excellent interpersonal skills, a positive attitude, and a genuine passion for providing exceptional customer service.