Client Feedback Research Executive

6 months ago


Cranfield, United Kingdom Acuigen Ltd Full time

**Client Feedback Research Executive**

**About the job**

Acuigen provide customer and client feedback services to blue chip companies and international professional services firms. We are looking for a confident, self-motivated, empathetic and engaging team member to join our Client Services Team.

Our aim is to retain and grow existing clients by providing first class research services and excellent customer service. We only want delighted clients.

Based in our offices in Cranfield, you will be involved in a variety of ad-hoc and tracking projects for our international professional services clients. You will be responsible for undertaking the administration of client projects (with support from senior team members). In addition, you will be able to undertake high-quality, in-depth client experience review interviews and provide support to clients in the use of our CustomServe online reporting tools. This rewarding role provides a fantastic opportunity to develop a broad range of skills, in a face paced, challenging and supportive environment.

**Who are we looking for?**

We are interested in hearing from individuals who have the following skills:

- A dedication to providing excellent customer service, with excellent organisational skills and attention to detail
- Be responsible for coordination of research team diaries, and scheduling telephone appointments
- Ensure all services for each project are delivered within the company’s time, cost and quality KPIs, and document project deliverables accurately
- Coordinate and assist with the training of a small team of fieldwork interviewers and undertake client feedback interviews
- Highly organised with great administrative, numeracy and logic skills
- Be detail focussed with a high standard of business level English (spelling and grammar), both written and spoken
- Have an ability to proof read accurately
- An ability to prioritise to achieve deadlines in a busy, fast paced environment
- An ability to understand and conform to ISO 27001; 25252 and 9001 (training will be given)
- A helpful, warm, and charismatic personality - must enjoy talking to clients and forming good relationships with them
- Positive ‘can-do’ attitude
- Flexible and agile in your approach to work
- Word, PowerPoint and Excel skills (Database skills desirable)

**What we can offer**
- The opportunity to be part of a growing team in a technically innovative highly regarded organisation
- Detailed induction training, including coaching in relevant skills and professional knowledge
- Opportunities for industry recognised training and qualifications
- Regular ongoing support and opportunities to develop your skills and progress your career
- Competitive salary, holiday pay and pension contributions
- Medical cashback plan (after probation period)
- Free on-site car parking and a great onsite café.

**Salary**: From £26,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Please can you provide us with a summary of why you should be considered for this role?
- Please confirm that you live in a 30-minute commutable time from our Cranfield office? If so, where are you currently located?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Cranfield, United Kingdom Acuigen Ltd Full time

    **Client Feedback Research Executive** **About the job** Acuigen provide customer and client feedback services to blue chip companies and international professional services firms. We are looking for a confident, self-motivated, empathetic and engaging team member to join our Client Services Team. Our aim is to retain and grow existing clients by...

  • Executive Interviewer

    7 months ago


    Cranfield, United Kingdom Acuigen Ltd Full time

    **About the job** Acuigen provide client feedback services to national and international professional services firms. We are looking for a self-motivated, empathetic and engaging team member to join our fieldwork working on a Spanish projects based in our offices in Cranfield, Bedfordshire. We only want delighted clients. Our aim is to retain and grow...


  • Cranfield, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our client has a permanent, full time vacancy for a Client Programme Manager. Your role is to initiate and lead on projects and programme management within the Learning Delivery & Operations team to enable a high quality and seamless execution of executivedevelopment initiatives, which may be delivered online or face to face. The Client Programme Manager...


  • Cranfield, United Kingdom Cranfield University Full time

    Role DescriptionThe Centre for Propulsion Engineering within the Faculty of Engineering and Applied Sciences (FEAS) is looking to expand its internationally renowned activities with the recruitment of a full-time Research Fellow in Icing Science and Engineering.About the RoleWith the centre the icing team undertakes a wide range of activities including...


  • Cranfield, United Kingdom Jonathan Lee Recruitment Ltd Full time

    **Automotive UX Researcher****: Cranfield £27 per hour Contract **Sector**: Automotive **Function**: Manufacturing **Contact**: Ellie Ebbage **Phone**:01384 446118** **Duration**: Contract **Job Ref**:66532 **Job details****: **Customer Focused Engineer (UX, Switches and Controls) - £27.00/hr PAYE** Jonathan Lee Recruitment has an exciting...

  • Technologist

    7 months ago


    Cranfield, United Kingdom Aerospace Technology Institute Full time

    **Technologist - Aerospace Technology Institute** **Job Type**: Permanent Location: Cranfield / Hybrid Working **Salary**: Competitive **Aerospace Technology Institute** The Aerospace Technology Institute (ATI) is an independent company established as a collaboration between Government and Industry to set the UK’s aerospace technology strategy and...


  • Cranfield, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our globally, well-respected client has a permanent position for an Executive Programme Manager to take responsibility for the effective management of their Flagship executive programmes. Supported by a small team of 3 you will deliver a customer-focused, fully integrated, cost-effective, and progressive service in support of Project Leadership Programme...

  • Operations Assistant

    7 months ago


    Cranfield, United Kingdom Acuigen Ltd Full time

    Operations Assistant **About the job** Acuigen provide customer and client feedback services to blue chip companies and international professional services firms. We are looking for a confident, self-motivated, empathetic and engaging Operations Assistant to join our Client Services Team. Our aim is to retain and grow existing clients by providing first...


  • Cranfield, United Kingdom Cranfield University Full time

    Role DescriptionThe social and environmental trade-offs of a new Net Zero Hydrogen (H2NZ) ecosystem need to be centre stage if we are to bring about a just energy transition.How do we ensure that, in bringing about H2NZ energy transitions, we do so responsibly, leaving no-one behind?How can governance strategies support the uptake of responsible H2NZ...


  • Cranfield, United Kingdom Trendsignal Limited Full time

    We are a self-educating trading business in the financial markets sector in Cranfield. Whether trading Forex, Stocks, Crypto, our powerful training programmes combined with our comprehensive support, enables individuals of all experience levels to earn a lucrative income from trading. Main Purpose of the Job To provide a high level of customer support and...


  • Cranfield, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our client has a vacancy for an experienced Administrator to provide efficient and accurate administrative services. It requires an individual who has a bit of vibrancy about them and can make connections quickly and help set up some new processes and systems.Good admin skills required, Excel an advantage, but overall the ability to learn quickly, and a...


  • Cranfield, United Kingdom Ideal Personnel and Recruitment Solutions Full time

    Our client has a full time vacancy for an Executive Development Sales Advisor. Working 37 hours per week, the role is temporary, with some flexibility with the hours worked. You will develop and manage new and existing client relationships to build a pipeline of programme bookings, to ensure that revenue targets are achieved. Working within a tightly...


  • Cranfield, United Kingdom Halo Resourcing Ltd Full time

    Are you a forward-thinking and creative digital marketer? Are you excited about creating engaging campaigns across multiple channels? Our client, a dynamic education and software business is seeking a Digital Marketing Executive to create and manage onlineand offline content and help convert and retain new and existing customers. In this role, you'll be...


  • Cranfield, United Kingdom Perpetual Engineering Partnerships Limited Full time

    Our client, Perpetual Engineering Partnerships Limited, requires a skilled Automotive Testing Engineer to work at their Engine Test Centre in Bedfordshire. As part of this dynamic team, you will be responsible for setting up and delivering engine testing programs. This position involves collaborating with engineers, supervisors, and customers to ensure...


  • Cranfield, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking a skilled Automotive Crash Performance Expert to join their Cranfield-based team.As a key member of the team, you will be responsible for confirming if vehicle designs meet crash performance requirements and providing valuable feedback to design teams. Your expertise in automotive passive safety testing or restraint system...


  • Cranfield, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking an Automotive Safety SpecialistIn this 12-month contract role, you will be responsible for automotive crash passive safety performance, including performance planning, test planning, and analysis of CAE and physical test results. You will also liaise between local and global related departments at all stages of the vehicle...


  • Cranfield, United Kingdom Cranfield University Full time

    Role DescriptionWe welcome applications for this exciting permanent academic post from passionate Avionic System Design specialists to join our highly successful Centre for Aeronautics Aircraft Design Group who want to make a significant impact in shaping, and the future direction, of our Centre's portfolio of research, design and consultancy activities in...


  • Cranfield, United Kingdom IDEAL PERSONNEL Full time

    About the Role:This is an ongoing part-time temporary position working 4 days a week, initially expected to last 6 months. As an Administrator, you will be responsible for various tasks including managing attendance monitoring inbox and processing meeting notes.You will also assist with the timetabling process, set up meetings, and use specialist software to...


  • Cranfield, United Kingdom Perpetual Engineering Partnerships Limited Full time

    Job Title: Engine Performance Technician - Internal Combustion Engines">Location: Bedfordshire, UKSalary: Up to £39,000 per annum, depending on experience.The role of the Engine Performance Technician is a crucial part of our client's innovative team at their Engine Test Centre. As an Engine Performance Technician, you will play a key role in setting up and...


  • Cranfield, United Kingdom Perpetual Engineering Partnerships Limited Full time

    **Job Title:** Engine Testing ProfessionalWe are seeking a highly skilled Engine Testing Professional to join our innovative team at Perpetual Engineering Partnerships Limited. This role involves working with a variety of engine types, from durability testing to research on prototype hardware, offering a broad range of testing scenarios and projects.Key...