Customer Support Executive

5 months ago

Cranfield, United Kingdom Trendsignal Limited Full time

We are a self-educating trading business in the financial markets sector in Cranfield. Whether trading Forex, Stocks, Crypto, our powerful training programmes combined with our comprehensive support, enables individuals of all experience levels to earn a lucrative income from trading.

Main Purpose of the Job

To provide a high level of customer support and assistance for our clients at all stages of their coaching journey.

Key Tasks and Responsibilities
- Assisting Trendsignal clients in the initial set up and start their coaching process.
- Contacting clients to check in with their progress.
- Being the main point of contact for your allocated clients to support.
- Assisting clients on ongoing support programmes.
- Assisting with client engagement programmes
- Handling complaints & refund requests
- Helping with trading related questions.
- Excellent on phones
- Interest in the financial markets
- Previous experience with Microsoft Office products
- Excellent verbal and written English communications skills
- Hard-working and positive attitude
- Good interpersonal and client relationship skills
- Ability to operate in a lively and fast-paced environment
- Time management, organisation, and planning skills
- Previous experience in office-based customer support
- Forward thinking
- Naturally take an active approach to any tasks/challenges
- 5 A*-C GCSEs
- 3 AS Levels or BTEC Equivalent

Personal and Team Responsibilities

The Customer Support Executive will be responsible for new client set-ups, addressing their enquiries and registering them for our online training programmes. As a vital point of contact post-sale, you will be developing relationships with clients, making sure they have been set up correctly and that any issues are highlighted and dealt with promptly. We regularly ‘check in’ with our clients throughout their course to ensure they are satisfied and on the right track.

The Customer Support Executive will take an active role in the handling of complaints and refund requests. By the end of your probation period, knowledge of the strategies will be expected as an end-of-probation target, with support provided by the coaching department and Customer Support Manager.

You will be expected to work closely with the Customer Support Manager, Sales department and Company Directors to ensure you are operating in line with the standards of the firm.

Salary 22k-24k OTE: 30k

Benefit
- Full, on the job and well-rounded training provided
- Great basic salary
- Annual bonus programme
- Work alongside and learn from very experienced trading professionals
- Free parking
- Access to Perkbox (discount cinema tickets, tastecard etc)
- Pension
- A fantastic environment to work in and develop your skills
- Work from home 2 days a week
- Regularly ‘paid for’ work socials
- Commission OTE 3-5K a year on average
- Smart Casual Dress

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Cranfield

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