Client Feedback Research Executive

5 months ago

Cranfield, United Kingdom Acuigen Ltd Full time

**Client Feedback Research Executive**

**About the job**

Acuigen provide customer and client feedback services to blue chip companies and international professional services firms. We are looking for a confident, self-motivated, empathetic and engaging team member to join our Client Services Team.

Our aim is to retain and grow existing clients by providing first class research services and excellent customer service. We only want delighted clients.

Based in our offices in Cranfield, you will be involved in a variety of ad-hoc and tracking projects for our international professional services clients. You will be responsible for undertaking the administration of client projects (with support from senior team members). In addition, you will be able to undertake high-quality, in-depth client experience review interviews and provide support to clients in the use of our CustomServe online reporting tools. This rewarding role provides a fantastic opportunity to develop a broad range of skills, in a face paced, challenging and supportive environment.

**Who are we looking for?**

We are interested in hearing from individuals who have the following skills:

- A dedication to providing excellent customer service, with excellent organisational skills and attention to detail
- Be responsible for coordination of research team diaries, and scheduling telephone appointments
- Ensure all services for each project are delivered within the company’s time, cost and quality KPIs, and document project deliverables accurately
- Coordinate and assist with the training of a small team of fieldwork interviewers and undertake client feedback interviews
- Highly organised with great administrative, numeracy and logic skills
- Be detail focussed with a high standard of business level English (spelling and grammar), both written and spoken
- Have an ability to proof read accurately
- An ability to prioritise to achieve deadlines in a busy, fast paced environment
- An ability to understand and conform to ISO 27001; 25252 and 9001 (training will be given)
- A helpful, warm, and charismatic personality - must enjoy talking to clients and forming good relationships with them
- Positive ‘can-do’ attitude
- Flexible and agile in your approach to work
- Word, PowerPoint and Excel skills (Database skills desirable)

**What we can offer**
- The opportunity to be part of a growing team in a technically innovative highly regarded organisation
- Detailed induction training, including coaching in relevant skills and professional knowledge
- Opportunities for industry recognised training and qualifications
- Regular ongoing support and opportunities to develop your skills and progress your career
- Competitive salary, holiday pay and pension contributions
- Medical cashback plan (after probation period)
- Free on-site car parking and a great onsite café.

**Salary**: From £26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Please can you provide us with a summary of why you should be considered for this role?
- Please confirm that you live in a 30-minute commutable time from our Cranfield office? If so, where are you currently located?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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