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Customer Service Representative

2 months ago

Aberdeen, Aberdeen City, United Kingdom JD Group Full time

JD Group - Retail Associate (Part-Time)

Join us in creating memorable experiences for outdoor enthusiasts. With a network of numerous stores, JD Group caters to a diverse outdoor clientele, focusing on delivering exceptional value and quality through our exclusive brands.

Position Summary:

Contribute to making JD Group a preferred shopping destination by providing outstanding service that prioritizes customer satisfaction. Uphold high store standards by adhering to established processes and principles, helping us maintain our reputation as a leading outdoor retailer.

Key Responsibilities:

  • Interact with customers following our service framework.
  • Foster a culture of superior customer service to build lasting relationships.
  • Ensure a safe and compliant environment for both colleagues and customers.
  • Stay informed about product knowledge to assist customers in their purchasing decisions.
  • Adhere to processes and policies in accordance with company expectations.

Desired Skills and Experience:

  • A supportive role model who mentors colleagues and shares insights to strengthen the team.
  • Effective communicator with strong verbal, listening, and written skills.
  • Proven ability to prioritize tasks to meet team objectives.
  • Passionate about customer service with a track record of excellence.
  • Awareness of local market trends and the ability to identify growth opportunities.

Personal Attributes:

  • A positive ambassador for JD Group's vision and values.
  • Brings enthusiasm and energy to the workplace, fostering a collaborative team environment.
  • Open to learning and adaptable to change.
  • Exhibits self-awareness and empathy in interactions.
  • Works effectively with team members.
  • Demonstrates resilience and the ability to recover from setbacks.
  • Takes ownership of their impact on customer experiences.
  • Maintains integrity and professionalism at all times.
  • Punctual and meets deadlines consistently.
  • Capable of managing multiple tasks while maintaining composure under pressure.

At JD Group, we recognize the dedication of our employees and offer a range of benefits:

  • Incremental Holiday Allowance
  • Employee Discounts on JD Group and affiliated brands
  • Discounted membership at JD Gyms
  • Opportunities for personal development and growth within the company.