Salesforce Business Process Analyst

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Click Recruitment Full time

Overview: An exciting opportunity has arisen for a skilled Salesforce Business Analyst to contribute to a dynamic organization. This role offers a blend of remote and in-office work arrangements.

Key Responsibilities:

  • Conduct thorough analysis and evaluation of digital business processes within Salesforce.
  • Collaborate with diverse stakeholders, including project managers, developers, designers, and end-users, to identify and implement digital transformation initiatives.
  • Streamline workflows and enhance overall business performance through effective analysis.

Required Skills and Experience:

  • A minimum of 3-5 years of experience in a business analyst role, particularly with Salesforce.
  • Proficiency in Microsoft Office, Jira, and Confluence.
  • Salesforce certification is preferred, with hands-on experience in Salesforce Flows.
  • Strong understanding of Use Cases, Process Maps, and User Journeys.
  • Exceptional analytical, problem-solving, and critical thinking abilities.
  • Experience in business process modeling, documentation, and analysis techniques.
  • Familiarity with digital technologies, including web and mobile applications, CMS, CRM systems, e-commerce platforms, and analytics tools.
  • Excellent written and verbal communication skills, capable of conveying complex information to both technical and non-technical audiences.
  • Experience with agile methodologies, such as Scrum or Kanban.
  • Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
  • Self-motivated and proactive, with a dedication to continuous learning and improvement.

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