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Salesforce Business Process Analyst

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Click Recruitment Full time

Opportunity Overview: We are excited to present a permanent opportunity for a skilled Salesforce Business Analyst to contribute to our esteemed client’s operations with a hybrid working model.

Role Responsibilities: The successful candidate will play a crucial role in assessing, enhancing, and refining digital business workflows within Salesforce Flow. This involves collaborating with a variety of stakeholders, including project managers, external developers, designers, and end-users, to pinpoint areas for digital advancement, streamline processes, and boost overall business efficiency.

Essential Qualifications:

  • 3-5 years of experience in a business analyst role, particularly with Salesforce.
  • Proficient in Microsoft Office, Jira, and Confluence.
  • Salesforce certification is preferred, with hands-on experience in Salesforce Flows.
  • In-depth understanding of Use Cases, Process Maps, and User Journeys.
  • Strong analytical, problem-solving, and critical thinking capabilities.
  • Expertise in business process modeling, documentation, and analytical techniques.
  • Familiarity with digital technologies, including web and mobile applications, content management systems (CMS), customer relationship management (CRM) systems, e-commerce platforms, and analytics tools.
  • Exceptional written and verbal communication skills, capable of articulating complex information to both technical and non-technical audiences.
  • Experience with agile project management frameworks, such as Scrum or Kanban.
  • Excellent organizational and time-management skills, adept at handling multiple priorities and meeting deadlines.
  • Self-motivated and proactive, with a strong commitment to ongoing learning and professional development.