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Receptionist / Front Desk Coordinator

2 months ago

Witham, Essex, United Kingdom Douglas Grove Surgery Full time
About the Role

Douglas Grove Surgery is seeking a skilled Receptionist to join our team on a part-time basis, working 15 hours per week. The ideal candidate will have a flexible approach to working hours, with a shift pattern that includes various hours between 07:45 and 18:30, Monday to Friday.

Main Responsibilities
  • Greet and direct patients in a polite and courteous manner.
  • Make appointments and issue appointment cards as required.
  • Process prescriptions, letters, and other documents with accuracy and efficiency.
  • Handle patient inquiries and resolve issues in a professional and empathetic manner.
  • Provide information on practice procedures and policies.
  • Register new patients and maintain accurate records.
  • Answer phone calls promptly and efficiently.
About the Candidate

We are looking for a highly organized and adaptable individual who is passionate about delivering exceptional customer service. The ideal candidate will have excellent communication skills, a clear and polite telephone manner, and the ability to work in a confidential and discreet manner.

About Us

Douglas Grove Surgery is a small teaching practice with a team of dedicated healthcare professionals. We offer a supportive and collaborative work environment, with opportunities for professional development and growth. Benefits include the NHS Pension Scheme and 25 days annual leave (pro rata for part-time).

Disclosure and Barring Service Check

Please note that this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure and Barring Service check will be required.