Portering Assistant

1 week ago

London, Greater London, United Kingdom NELFT NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled and experienced ICT Support Analyst to join our Healthcare Informatics Team at NELFT NHS Foundation Trust. As a key member of our team, you will provide second-level technical support for all ICT incidents reported by NELFT staff to the ICT Service Desk.

Key Responsibilities
  • Provide effective 2nd line end-user telephone, email, on-site, and self-service support for ICT systems, including Microsoft Windows operating systems, Microsoft Office Suites, off-the-shelf & bespoke applications, remote connectivity/VPN platforms, and local/network printer support.
  • Resolve EPR functional issues and provide 1st line support as required, including triage service.
  • Comprehensive logging of tickets and timely resolution of 1st and 2nd line issues.
  • Support end-users remotely using available remote desktop software and provide relevant advice on EPR-related queries, subject access requests, sharing of information, legitimate relationships, consent to share, and Registration Authority.
  • Maintain and oversee installation, configuration, maintenance, and troubleshooting of end-user workstations, hardware, software, and peripheral devices, as well as manage tickets logged at the support desk, ensuring timely resolution in accordance with the agreed SLAs.
  • Provide day-to-day support of networks, servers, and other infrastructure, including Active Directory, Microsoft Exchange, Cisco phone system, etc.
  • Engage proactively with clients to prevent reoccurring errors and take ownership of incidents, service requests, and problem management where necessary.
  • Create and update technical documentation in line with departmental guidelines.
About NELFT

NELFT NHS Foundation Trust is a welcoming and supportive working environment, rated Good by the CQC. We are committed to providing community and mental healthcare services to adults and children across North East London, Essex, Kent, and Medway. Our Trust has award-winning equality and diversity initiatives and staff health and wellbeing activities.

We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and have achieved a Carers UK Level 1 Accreditation.

We welcome your application, even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role can be discussed at the interview stage.

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