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Application Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

Job Summary

We are seeking an experienced Application Support Analyst to join our 24x7 support team at Leidos Innovations UK Ltd. The successful candidate will be responsible for providing excellent customer support and resolving technical issues related to bespoke applications.

Key Responsibilities

  • Provide first and second-line support for bespoke applications using bespoke management tools.
  • Support the Shift Supervisor in the provision of application support and maintenance services.
  • Contribute to ensuring the skills within the application support team are kept relevant to changing technologies.
  • Work closely with Line Manager to identify personal development opportunities and annual goals.
  • Liaise with customers to resolve application support issues.
  • Work with newly built applications on new technology stacks.
  • Create and maintain detailed service support documentation.
  • Provide level 1 support for a bespoke customer application.
  • Be responsible for critical applications and take ownership of incidents and service requests.
  • Work within defined SLAs to ensure customer SLAs are aligned and avoid SLA breaches.
  • Proactively work closely with other support and development teams.
  • Identify continual service improvement initiatives.

Requirements

  • Understanding of ITIL processes and their importance in a support environment.
  • Excellent communication skills (oral and written), including the ability to listen effectively.
  • Ability to translate technical issues into user-friendly language.
  • Exposure to Incident Management toolsets such as Service Now or Remedy would be beneficial.
  • An excellent team player.
  • Quick learner.
  • Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes.

Desirable Skills

  • Working knowledge of Linux/Unix.
  • Understanding and working knowledge of cloud-based technologies.
  • Experience of working with application monitoring and management tools.
  • Experience of Windows AD and account management.
  • Experience in application support for a large, complex, and highly available IT system.

Clearance Requirements

All applicants must be able to hold and maintain UK Security Clearances.

What We Offer

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops, and retains only the best in talent. Our reward scheme includes:

  • Contributory Pension Scheme.
  • Private Medical Insurance.
  • 33 days Annual Leave (including public and privilege holidays).
  • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme).

Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.