Application Support Specialist

3 weeks ago

Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time
Job Title: Application Support Analyst

We are seeking an experienced Application Support Analyst to join our 24x7 support team. The successful candidate will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.

Key Responsibilities:
  • Support the Shift Supervisor in the provision of application support and maintenance services;
  • Support and maintain customer relationships as part of an application support team;
  • Contribute to ensuring the skills within the application support team are kept relevant to changing technologies of which customers take advantage of throughout their service term;
  • Work closely with Line Manager to identify personal development opportunities as part of the Leidos Individual Development Plan (IDP) process;
  • Work closely with Line Manager to identify and fulfill annual goals as part of Leidos annual performance review process.
Operational Responsibilities:
  • Liaise with customers to resolve application support issues;
  • Work with newly built applications on new technology stacks;
  • Create and maintain detailed service support documentation relevant to the customer applications where required;
  • Provide level 1 support for a bespoke customer application;
  • Be responsible for critical applications and take ownership of incidents and service requests raised by the customer;
  • As part of the support team, work within defined SLAs ensuring customer SLAs are aligned to and avoiding SLA breaches;
  • Proactively work closely with other support and development teams within Leidos;
  • Identification of continual service improvement initiatives as part of application support team;
Requirements:
  • Understanding of ITIL processes and their importance in a support environment with specific consideration to incident, problem, change, and release management;
  • Excellent communication skills (oral and written), including the ability to listen effectively;
  • Ability to translate technical issues into user-friendly language;
  • Exposure to incident management toolsets such as Service Now or Remedy would be beneficial;
  • An excellent team player;
  • Quick learner;
  • Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes;
Desirable Skills:
  • Working knowledge of Linux/Unix;
  • Understanding and working knowledge of cloud-based technologies;
  • Experience of working with application monitoring and management tools;
  • Experience of Windows AD and account management;
  • Experience in application support for a large, complex, and highly available IT system;
Clearance Requirements:

All applicants must be able to hold and maintain UK Security Clearances.

What We Offer:

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops, and retains only the best in talent. Our reward scheme includes:

  • Contributory Pension Scheme;
  • Private Medical Insurance;
  • 33 days Annual Leave (including public and privilege holidays);
  • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme).

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know, and we will respond in a way that best fits your needs.

We work to make the world safer, healthier, and more efficient through technology, engineering, and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety, and security, and transportation.

We are at the forefront of machine learning, AI, cyber security, and solutions. Using your skills in the technology frontline by helping to build a safer world. You can change.

Having to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office, or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

Leidos people from every background to be themselves and gives you the tools to learn new skills by. We believe that extraordinary people need opportunities to grow, to, and to inspire others. At Leidos, we invest in technical academies, career rotations, and a career development plan that enhance your future.

  • Application Support Specialist

    2 months ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job SummaryWe are seeking a highly skilled and motivated Application Support Specialist to join our team at Leidos. As an Application Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key ResponsibilitiesTechnical Support: Provide level 1 support for bespoke customer applications,...

  • Application Support Specialist

    2 months ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job SummaryWe are seeking a highly skilled and motivated Application Support Specialist to join our team at Leidos. As an Application Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key ResponsibilitiesTechnical Support: Provide level 1 support for bespoke customer applications,...

  • Application Support Specialist

    2 months ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job SummaryWe are seeking a highly skilled and motivated Application Support Specialist to join our team at Leidos. As an Application Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key ResponsibilitiesTechnical Support: Provide technical support and troubleshooting for a range of...

  • Application Support Specialist

    2 months ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job SummaryWe are seeking a highly skilled and motivated Application Support Specialist to join our team at Leidos. As an Application Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our clients.Key ResponsibilitiesTechnical Support: Provide technical support and troubleshooting for a range of...

  • Application Support Specialist

    2 months ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    About the RoleWe are seeking a highly skilled Application Support Specialist to join our 24x7 support team. As a key member of our team, you will provide second and third-line support for our bespoke applications, ensuring an excellent customer experience.Key ResponsibilitiesProvide Second and Third-Line Support: Respond to and resolve technical issues in a...

  • Application Support Specialist

    2 months ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    About the RoleWe are seeking a highly skilled Application Support Specialist to join our 24x7 support team. As a key member of our team, you will provide second and third-line support for our bespoke applications, ensuring an excellent customer experience.Key ResponsibilitiesProvide Second and Third-Line Support: Respond to and resolve technical issues in a...

  • Application Support Specialist

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job Title: Application Support AnalystJob Summary:Leidos is seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide exceptional customer support, investigate and resolve incidents, and maintain customer relationships.Key Responsibilities:Liaise with customers to resolve application...

  • Application Support Specialist

    6 days ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Summary:We are seeking an experienced Application Support Analyst to join our 24x7 support team at Leidos. As an Application Support Analyst, you will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.Key...

  • Application Support Specialist

    2 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Title: Application Support AnalystLeidos is seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will be responsible for providing exceptional customer support and resolving technical issues related to bespoke applications.Key Responsibilities:Provide first and second-line support for bespoke...

  • Application Support Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our 24x7 support team. The successful candidate will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.Key...

  • Application Support Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our 24x7 support team. The successful candidate will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.Key...

  • Application Support Specialist

    1 week ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Summary:We are seeking an experienced Application Support Analyst to join our 24x7 support team in Farnborough. As an Application Support Analyst, you will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilising bespoke management tools to provide first / second line support.Key...

  • Application Support Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job Title: Application Support AnalystLocation: Farnborough, Hybrid WorkingAbout the Role:We are seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide second and third-line support for bespoke applications, utilizing bespoke management tools to deliver exceptional customer...

  • Application Support Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job Title: Application Support AnalystLocation: Farnborough, Hybrid WorkingAbout the Role:We are seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide second and third-line support for bespoke applications, utilizing bespoke management tools to deliver exceptional customer...

  • Application Support Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our 24x7 support team. As an Application Support Analyst, you will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.Key...

  • Application Support Specialist

    4 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our 24x7 support team. As an Application Support Analyst, you will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.Key...

  • Application Support Specialist

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    DescriptionApplication Support RoleLeidos is seeking an experienced Application Support Analyst to join our 24x7 support team. The successful candidate will be based out of our Farnborough offices and will be responsible for providing second and third line support for bespoke applications.Key ResponsibilitiesProvide second and third line support for a 24/7...

  • Application Support Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job Title: Application Support AnalystLocation: Farnborough, Hybrid WorkingAbout the Role:We are seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide second and third-line support for bespoke applications, utilizing bespoke management tools to deliver exceptional customer...

  • Application Support Specialist

    1 month ago

    Farnborough, Hampshire, United Kingdom Leidos Full time

    Job Title: Application Support AnalystLocation: Farnborough, Hybrid WorkingAbout the Role:We are seeking an experienced Application Support Analyst to join our 24x7 support team. As a key member of our team, you will provide second and third-line support for bespoke applications, utilizing bespoke management tools to deliver exceptional customer...

  • Application Support Specialist

    3 weeks ago

    Farnborough, Hampshire, United Kingdom 00139 LEIDOS INNOVATIONS UK LTD. Full time

    Job Title: Application Support AnalystWe are seeking an experienced Application Support Analyst to join our 24x7 support team. The successful candidate will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.Key...