Application Support Specialist

2 months ago

Farnborough, Hampshire, United Kingdom Leidos Full time
Job Summary

We are seeking a highly skilled and motivated Application Support Specialist to join our team at Leidos. As an Application Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our clients.

Key Responsibilities
  • Technical Support: Provide level 1 support for bespoke customer applications, including troubleshooting and resolving technical issues.
  • Incident Management: Be responsible for critical applications and take ownership of incidents and service requests raised by customers.
  • Communication: Excellent communication skills, including the ability to listen effectively and translate technical issues into user-friendly language.
  • Collaboration: Work closely with other support and development teams within Leidos to ensure seamless delivery of services.
  • Continuous Improvement: Identify and implement continual service improvement initiatives to enhance customer satisfaction and experience.
Requirements
  • ITIL Knowledge: Understanding of ITIL processes and their importance in a support environment, with specific consideration to incident, problem, change, and release management.
  • Technical Skills: Working knowledge of Linux/Unix, cloud-based technologies, application monitoring and management tools, and Windows AD and account management.
  • Security Clearance: Ability to hold and maintain UK Security Clearances.
  • Education: Relevant degree or equivalent experience in a related field.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits: A range of benefits, including contributory pension scheme, private medical insurance, and flexible benefits.
  • Career Development: Opportunities for career growth and development, including training and professional certifications.
Why Join Leidos?

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer a collaborative culture, flexible working arrangements, and a commitment to diversity and inclusion.

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