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Receptionist - Patient Focused Service
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Nottingham, Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled Receptionist to provide a high-level welcome and efficient patient-focused service in a dynamic healthcare setting. As the first point of contact, you will be responsible for greeting clients and visitors, ensuring clinical staff are aware of their take, and dealing with all incoming calls.Main DutiesThis is a...
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Receptionist - Patient Admissions and Discharges
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeAbout the RoleWe are seeking a highly organized and customer-focused Receptionist to join our team at Nottingham University Hospitals NHS Trust. As a key member of our healthcare team, you will be responsible for ensuring the smooth admission, transfer, and discharge of patients, while providing exceptional service to our patients and their families.Main...
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Discharge Coordinator
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Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full timeJob SummaryWe are seeking a highly organized and customer-focused Receptionist to join our team at Nottingham University Hospitals NHS Trust. As a key member of our healthcare team, you will be responsible for ensuring the smooth operation of our reception area, providing exceptional patient care, and supporting our clinical staff.Main Responsibilities•...
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Receptionist
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Nottingham, Nottingham, United Kingdom Rise Park Surgery Full timeJob Title: ReceptionistWe are seeking a highly motivated and organized Receptionist to join our team at Rise Park Surgery. As a Receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.Key Responsibilities:Manage patient appointments, including scheduling and reschedulingAnswer and direct phone...
Receptionist - Patient Services Coordinator
2 months ago
We are seeking a highly motivated and organized individual to join our team as a Receptionist. The successful candidate will be responsible for providing exceptional customer service to patients and visitors, ensuring a smooth and efficient experience.
Main Responsibilities- Manage the reception desk, ensuring surgeries run smoothly and efficiently
- Receive patients and visitors courteously and efficiently
- Answer the telephone, take messages, and pass them on appropriately
- Process appointment requests by telephone or in person
- Action requests for repeat prescriptions in accordance with practice guidelines
- Provide a point of contact for patients and act as a focal point of communication between patients, doctors, and other members of the Primary Health Care Teams
- Take requests for home visits and ensure they are recorded and processed
- Liaise with hospitals, primary health care teams, social services, and other relevant organizations
- Update patient records
- Open and close the practice as necessary, ensuring the reception, office, and consulting rooms are prepared for the morning session
- Perform administrative tasks, including photocopying, scanning, and shredding
- Maintain confidentiality and adhere to practice procedures and policies
- Work in accordance with written protocols and complete tasks allocated by managers or GPs
- Attend team training events and participate in ongoing development and training
- Assist with opening and distribution of post, filing away medical records, and attending protected learning time sessions
- Register patients and provide cover to both practices as required by the practice manager
As a federation, we promote, support, and facilitate the collaboration of GPs and their workforce throughout our city. We strive to develop networks that enable the sharing of tasks and resources, empower frontline practice staff to become active sign posters for their patient communities, and launch innovative services such as GP+.
Key Skills and Qualities- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and administrative skills
- Confidentiality and discretion when handling sensitive information
- Ability to work as part of a team and provide excellent customer service
