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Salesforce Transformation Delivery Manager
2 months ago
We are seeking a highly skilled and experienced Salesforce Transformation Delivery Manager to lead a critical project aimed at unifying our Customer Relationship Management (CRM) platforms into a single, cohesive data model.
Key Responsibilities- Lead and manage the end-to-end delivery of the Salesforce transformation project, ensuring alignment with Trustpilot's strategic objectives and business goals.
- Collaborate closely with cross-functional teams including IT, Sales, Marketing, and Customer Success to gather requirements, define project scope, and develop a comprehensive project plan.
- Direct the design and implementation of a unified CRM data model, leveraging Salesforce technologies and best practices to deliver optimal outcomes.
- Oversee the migration of data from existing CRM systems to the new unified platform, ensuring data integrity and accuracy throughout the process.
- Work closely with stakeholders at all levels to communicate project progress, manage expectations, and address any issues or concerns promptly.
- Lead and mentor a team of project resources, providing guidance, support, and expertise to ensure effective project delivery.
- Champion Agile methodologies and practices, leading sprint planning sessions, daily stand-ups, and retrospectives to promote continuous improvement and adaptability.
- Ensure compliance with relevant industry standards, regulations, and security protocols throughout the project lifecycle.
- Certified in relevant Salesforce qualifications, with a deep understanding of Salesforce CRM capabilities and architecture.
- Certified in Agile methodologies through Scrum Alliance, with hands-on experience in the execution of Agile transformation initiatives.
- Comprehensive knowledge of Project Management practices.
- In-depth knowledge of change and risk management within a large integrated environment.
- Proven history of effectively delivering large-scale transformation projects within complex, global organisations.
- Proven leadership skills with the ability to inspire and motivate cross-functional teams towards common goals.
- Advanced communication and stakeholder management skills, with the ability to effectively engage with diverse stakeholders at all levels of the global organisation.
- Analytical mindset with a focus on data-driven decision-making and continuous improvement.
- Demonstrated ability to manage project budgets, resources, and timelines effectively.
- Bachelor's degree in Business, IT, or a related field; relevant professional certifications or postgraduate qualifications.
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle to work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
