Salesforce Business Analyst

5 days ago

Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team at Trustpilot, Inc.

Key Responsibilities
  • Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
  • Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
  • Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
  • Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.
  • Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
  • Collaborate closely with development teams to ensure successful implementation and delivery of projects.
  • Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
  • Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
  • Continuously monitor data quality and provide recommendations for improvement.
Requirements
  • Completed or studying a Business Analyst qualification (e.g. CBA, CCBA).
  • Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
  • Proven track record of successfully managing Salesforce projects, including customization and configuration.
  • Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
  • Familiarity with software development life cycle (SDLC) and experience working with development teams.
What We Offer
  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Pension and life insurance, health cash plan, online GP, 24/7 Employee Assistance Plan.
  • Paid parental leave.
  • Season ticket loan and a cycle-to-work scheme.
  • Central office location complete with all the snacks and refreshments you can ask for.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

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