**Salesforce Business Analyst

6 days ago

Edinburgh, Edinburgh, United Kingdom Trustpilot Full time

About the Role

We are seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team at Trustpilot. As a trusted advisor to our cross-functional teams, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals.

Key Responsibilities

  • Salesforce Product Management:
    • Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
    • Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
    • Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
  • Agile Business Analysis:
    • Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing operations and technology initiatives.
    • Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
    • Collaborate closely with development teams to ensure successful implementation and delivery of projects.
  • Cross-Functional Collaboration:
    • Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams.
    • Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.
    • Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
  • Data Integrity and Reporting:
    • Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
    • Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.
    • Continuously monitor data quality and provide recommendations for improvement.

Requirements

  • Completed or studying a Business Analyst qualification (e.g. IIBA or BCS).
  • Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
  • Proven track record of successfully managing Salesforce projects, including customization and configuration.
  • Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
  • Agile Certification desired.
  • Exceptional knowledge of JIRA ticketing methodologies and processes.
  • Exceptional analytical and problem-solving skills, with the ability to translate complex requirements into user-friendly solutions.
  • Excellent communication and collaboration skills, with the ability to engage and influence stakeholders at all levels.
  • Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
  • Familiarity with software development life cycle (SDLC) and experience working with development teams.
  • Experience in the SaaS industry and knowledge of customer review platforms are a plus.

What We Offer

  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app to promote positive mental health.
  • Paid parental leave.
  • Season ticket loan and a cycle-to-work scheme.
  • Central office location complete with all the snacks and refreshments you can ask for.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

  • **Salesforce Business Analyst

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Trustpilot Full time

    About the RoleWe are seeking a highly skilled and experienced Salesforce Business Analyst to join our dynamic and fast-paced team at Trustpilot. As a trusted advisor to our cross-functional teams, you will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business...

  • **Salesforce Quality Assurance Specialist**

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Trustpilot Full time

    About the Role:We are seeking a skilled and detail-oriented Salesforce Quality Assurance Specialist to join our team at Trustpilot. As a key member of our creative team, you will be responsible for ensuring the seamless integration and functionality of our Salesforce software, Zuora, and payment gateways.Key Responsibilities:Conduct end-to-end testing of...

  • **Salesforce Quality Assurance Specialist**

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Trustpilot Full time

    About the Role:We are seeking a skilled and detail-oriented Salesforce Quality Assurance Specialist to join our team at Trustpilot. As a key member of our creative team, you will be responsible for ensuring the seamless integration and functionality of our Salesforce software, Zuora, and payment gateways.Key Responsibilities:Conduct end-to-end testing of...

  • Reporting Business Analyst

    23 hours ago

    Edinburgh, Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time

    About the RoleWe are seeking a highly skilled Reporting Business Analyst to join our Planning team at JP Morgan Chase Bank, National Association. As a Reporting Business Analyst, you will play a critical role in creating insightful reports to share with key stakeholders across various metrics.Key ResponsibilitiesDevelop Standard Reports: Create a suite of...

  • Reporting Business Analyst

    20 hours ago

    Edinburgh, Edinburgh, United Kingdom JP Morgan Chase Bank, National Association Full time

    About the RoleWe are seeking a highly skilled Reporting Business Analyst to join our Planning team at JP Morgan Chase Bank, National Association. As a Reporting Business Analyst, you will play a critical role in creating insightful reports to share with key stakeholders across various metrics.Key ResponsibilitiesDevelop Standard Reports: Create a suite of...

  • Salesforce Cloud Specialist

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About the JobCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We are seeking a skilled Salesforce Technical Consultant to join our team and help our clients achieve business value through the use of Salesforce.com, the world's number one cloud-based CRM solution.Your...

  • Salesforce Cloud Specialist

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About the JobCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We are seeking a skilled Salesforce Technical Consultant to join our team and help our clients achieve business value through the use of Salesforce.com, the world's number one cloud-based CRM solution.Your...

  • Salesforce Technical Expert

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About the JobCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.Your RoleAs a Salesforce Technical Consultant, you will be working across a wide...

  • Salesforce Technical Expert

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About the JobCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.Your RoleAs a Salesforce Technical Consultant, you will be working across a wide...

  • Lead Salesforce Solutions Consultant

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About CapgeminiCapgemini stands as a premier global organization that collaborates with enterprises to facilitate transformation and management through advanced technology.With a workforce exceeding 360,000 across more than 50 nations, Capgemini emphasizes sustainability and inclusivity, providing a varied and responsible approach to meet clients' business...

  • Senior Salesforce Technical Consultant

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About the JobCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.Your RoleAs a Salesforce Technical Consultant, you will be working across a wide...

  • Senior Salesforce Technical Consultant

    5 days ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About the JobCapgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.Your RoleAs a Salesforce Technical Consultant, you will be working across a wide...

  • Lead Salesforce Solutions Consultant

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About CapgeminiCapgemini is a prominent global organization that collaborates with enterprises to facilitate transformation and management through technology.With a workforce exceeding 360,000 across more than 50 nations, Capgemini emphasizes sustainability and inclusivity, providing a varied and responsible approach to meet clients' business...

  • Lead Salesforce Solutions Consultant

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Capgemini Full time

    About CapgeminiCapgemini is a prominent global firm that collaborates with organizations to facilitate transformation and management through advanced technology.With a workforce exceeding 360,000 across more than 50 nations, Capgemini emphasizes sustainability and inclusivity, providing a varied and responsible strategy to meet clients' business...

  • Business Analyst

    2 months ago

    Edinburgh, Edinburgh, United Kingdom Computer Futures Full time

    Business Analyst - FMCG (Inside IR35)Our client, a well-known company operating in the fast-moving consumer goods (FMCG) industry is seeking to hire an experienced and talented business analyst. The role requires someone with exceptional reporting skills who can work on contract basis with the team in Scotland. Whilst this position is fully flexible, the...

  • Business Systems Analyst

    7 days ago

    Edinburgh, Edinburgh, United Kingdom RedRock Resourcing Full time

    Job Title: Business Systems AnalystAbout the Role:We are seeking an experienced Business Systems Analyst to join our team at RedRock Resourcing. As a Business Systems Analyst, you will play a key role in analyzing business needs and developing solutions to drive business growth and improvement.Key Responsibilities:Analyze business requirements and develop...

  • Business Systems Analyst

    6 days ago

    Edinburgh, Edinburgh, United Kingdom RedRock Resourcing Full time

    Job Title: Business Systems AnalystJob Summary:We are seeking a highly skilled Business Systems Analyst to join our team at RedRock Resourcing. As a Business Systems Analyst, you will play a key role in analyzing business needs and developing solutions to drive business growth and improvement.Key Responsibilities:Analyze business requirements and develop...

  • Business Systems Analyst

    6 days ago

    Edinburgh, Edinburgh, United Kingdom Diligenta - a subsidiary of Tata Consultancy Services Full time

    About DiligentaDiligenta is a leading provider of life and pensions administration services, committed to delivering exceptional customer experiences and driving positive change in the industry.The OpportunityWe are seeking a highly skilled Business Analyst to join our team in either our Bristol or Edinburgh office. As a Business Analyst, you will play a...

  • Business Solutions Analyst

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom NatWest Full time

    Position OverviewAs a **Business Analyst** at NatWest, you will play a pivotal role in defining and implementing exceptional solutions, processes, and opportunities that deliver value to our stakeholders.In this dynamic environment, you will collaborate with a forward-thinking team, contributing to the evolution of our business landscape.This role offers a...

  • Business Systems Analyst

    3 days ago

    Edinburgh, Edinburgh, United Kingdom Okta Resourcing Full time

    Job OverviewOkta Resourcing is seeking a highly skilled Technical Business Analyst to join our team and play a key role in the delivery of LS Retail POS system across our business estate.The successful candidate will bridge the gap between business requirements and technical solutions, collaborating closely with internal stakeholders to understand business...