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Resource Coordinator

2 months ago

Uxbridge, United Kingdom Canon EMEA Full time
Job Purpose and Summary

Canon EMEA is seeking a skilled Resource Planner to join our team at an exciting time for our business. As a key member of our operations team, you will play a critical role in ensuring the efficient allocation of resources to meet our business objectives.

This is an excellent opportunity to work with a global organization that values innovation, collaboration, and continuous improvement. As a Resource Planner, you will be responsible for dynamically assessing resource requirements and allocating resources effectively to maximize productivity and meet operational demands.

Key Responsibilities
  1. Dynamically assess resource requirements and allocate resources effectively to meet operational demands and maximize productivity.
  2. Escalate problem calls, missed SLAs, or reporting issues as defined in the procedures.
  3. Identify and escalate utilization issues to Service Management to ensure early identification of resource issues and prevent customer disruption.
  4. Proactively communicate with customers, providing timely updates on the status of their requests and appropriate to the customer type.
  5. Ensure optimal system functionality and resource utilization by meticulously ensuring housekeeping tasks are completed.
  6. Ability to triage and identify best fit for allocation of incident to next resolver step.
  7. Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates, and related activities.
  8. Work closely with teams across the organization to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.
  9. Carry out call dispatch and book off when required and correct mistakes in visit reporting, ensuring the integrity of the data.
  10. Identify opportunities for improvement and implement practical solutions that drive tangible results.
Requirements

To be successful in this role, you will possess the following skills and expertise:

  • Customer Service background
  • High level of accuracy, superior attention to detail, and a strong work ethic
  • Ability to work independently
  • Remains calm under pressure and able to prioritize tasks and activities effectively
  • Capacity to work in an environment focused on superior customer service and continuous business performance improvement
  • Ability to think creatively to solve problems within time constraints
What We Offer

As a Resource Planner at Canon EMEA, you will enjoy a competitive salary, a discretionary bonus scheme, and a range of benefits, including:

  • Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually
  • Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals
  • Learning & Development – As a Company that encourages continuous learning, you will always have resources and support available
  • Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase, and a flexible working policy
  • Diversity – We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve
  • Health & Wellbeing – Free private healthcare, an Employee Assistance Program, partnership with Mental Health First Aid UK with a network of mental health champions, and discounted rates to Nuffield Health Gym
  • Employee discount – Up to 38% off products from our Canon store
  • Flexible benefits policy
  • Free parking on site
  • Subsidized restaurant and Costa Coffee on site too