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Hemel Hempstead, Hertfordshire, United Kingdom Culligan UK limited Full timeJob Title: Operations ManagerCulligan UK Limited is seeking an experienced Operations Manager to join our team in Hemel. As a key member of our Operations Team, you will be responsible for the daily running of our Service Centre, ensuring that we deliver an effective service to our customers in the Region.Key Responsibilities:Ensure the efficient delivery of...
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Operations Manager
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Hemel Hempstead, Hertfordshire, United Kingdom Culligan UK limited Full timeJob Title: Operations ManagerCulligan UK Limited is seeking an experienced Operations Manager to join our team in Hemel. As a key member of our Operations Team, you will be responsible for the daily running of our Service Centre, ensuring that we deliver an effective service to our customers in the Region.Key Responsibilities:Ensure the efficient delivery of...
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Operations Manager
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Operations Manager
2 months ago
About the Role:
Hightown is a leading provider of supported housing services for individuals experiencing homelessness and multiple disadvantage. We are seeking an experienced Operations Manager to join our middle management team, overseeing the day-to-day operations of multiple dispersed services.
Key Responsibilities:
- Lead the mobilisation and operational management of a new supported housing contract.
- Implement and promote Psychologically Informed Environments and Trauma-Informed Care approaches to support.
- Adopt and advocate for the Making Every Adult Matter (MEAM) principles within the team and service delivery.
- Ensure services are effectively coordinated around the needs of individuals.
- Adapt services to meet individual needs and circumstances.
- Provide a consistent level of service regardless of location.
- Drive continuous improvement and innovation in service delivery, ensuring the highest standards of care and support.
- Monitor and report on service performance, ensuring compliance with all contractual and regulatory requirements.
- Mobilise new services, write bids, and appraise new business opportunities, supporting the organisation with strategic growth.
- Take the lead on risk management and coordinate incident and safeguarding responses to issues such as self-harm, suicidal ideation, challenging behaviour, substance abuse, alcohol abuse, and mental ill health.
Requirements:
- Proven experience in a similar role within supported housing or homelessness services.
- Commitment to the Making Every Adult Matter (MEAM) principles.
- Excellent leadership and change management skills, with a track record of successfully mobilising new services or contracts.
- High level of organisational and time management skills.
- Experience in mobilising new services, bid writing, and appraising new business opportunities.
- Experience in risk management and coordinating incident and safeguarding responses.
What We Offer:
- Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
- Regular support from your line manager and colleagues.
- Annual bonus based on satisfactory performance.
- Monthly attendance bonus on top of your basic salary.
- Ongoing professional development and support to deliver outstanding support.
- Workplace pension scheme and life assurance of three times your annual salary.
- Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us.
- Employee assistance helpline.
- Mileage paid for car usage.
- Fully paid DBS.
