Customer Service Manager

2 weeks ago

Coalville, Leicestershire, United Kingdom ENGINEERINGUK Full time
Job Description

We are seeking a highly skilled and experienced people leader to join our team at ENGINEERINGUK as a Customer Service Executive.

Key Responsibilities:

  • Manage a large team responsible for 24x7 frontline operations for both Inbound and Off-Amazon transportation.
  • Work in a cross-functional environment with Shippers, Carriers, the Amazon Freight business team, Supply Chain, and the Retail organizations to determine future demand for transportation resources.
  • Translate functional requirements into accurate capacity plans.
  • Prioritize competing projects across departments and focus individual and team projects.
  • Serve as escalation point for shipper support leads.
  • Identify and evaluate potential risks/obstacles with minimal direction from senior managers.

Requirements:

  • Advanced knowledge of Excel (Pivot Tables, VLOOKUP).
  • Advanced English (spoken, written).
  • Proven significant experience of building and managing teams across different levels of expertise.
  • Proven experience in Customer contact / operations/supply chain/logistics/e-commerce.

Preferred Qualifications:

  • MBA preferred.
  • Communication skills in other languages: German, French or Italian.
  • Experience in using SQL and databases in a business environment.

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