Customer Service Manager

3 weeks ago

Coalville, Leicestershire, United Kingdom ENGINEERINGUK Full time
Job Description

We are seeking an exceptional people leader to build and manage a highly complex operations team for Amazon Freight's Business Compliance team.

Key Responsibilities
  • Gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
  • Prioritizing competing projects across departments, and focusing individual and team projects for an entire group or department, or a major piece of a larger cross-company product or project.
  • Serving as an escalation point for shipper support leads.
  • Identifying and evaluating potential risks/obstacles with minimal direction from senior managers, with the appropriate corrective actions being driven.
Requirements
  • Advanced knowledge of Excel (Pivot Tables, VLOOKUP).
  • Advanced English (spoken, written).
  • Proven significant experience of building and managing teams across different levels of expertise.
  • Proven experience in Customer contact / operations/supply chain/logistics/e-commerce.
Preferred Qualifications
  • MBA preferred.
  • Communication skills in other languages: German, French or Italian.
  • Experience in using SQL and databases in a business environment.

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