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Customer Service Representative
2 months ago
Macildowie Recruitment and Retention is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for delivering exceptional customer service through various communication channels, including phone, email, web, and SMS.
Key Responsibilities:- Handle customer inquiries and resolve issues promptly and professionally.
- Provide tailored support to our diverse customer base, ensuring a positive experience.
- Interpret repair queries and respond accordingly, following established guidelines.
- Send standard letters and provide advice on welfare benefits, updating records and liaising with relevant officers.
- Contribute to the effective operation of the Customer Service Centre (CSC) team.
- Communicate with other departments and external bodies to ensure efficient service provision.
- Refer complex calls to relevant staff members and maintain regular liaison with group-based staff.
- Undertake administrative tasks as required, including data input, post, and stationery management.
- Computer literacy and strong communication skills.
- Customer service experience and immediate availability for work.
Please note that your home postcode is required on your CV to ensure it is reviewed by the relevant consultant for the relevant job in the relevant geography.
